My team partners with a tremendous defense company making a global impact through the most modern and high tech GPS technology.
This organization is rapidly growing in all phases and are seeking a Customer Support Engineer to play an integral role in managing relationships cross-functionally with both internal team members and active customer base.
Major perks of this role include:
– Excellent work-life balance
-Highly competitive benefits (Health, 401k, tuition reimbursement, PTO, etc)
-Career development / growth opportunities
-Bonus opportunities
-Fun, energetic, hardworking culture with a flexible working environment
-Relocation assistance to Ankeny, Iowa (if needed)
Apply today to learn more!
What you’ll be doing as a Customer Support Engineer:
We are looking for a Customer Support Engineer to serve as the focal point for customers in providing post-sales support. As a key member of our cross-functional team, you will have comprehensive technical knowledge in our products and services while also providing valuable input to our R&D, Product Management, and Applications teams. We offer a fast-paced work environment with opportunity for growth. We place a high value on self-motivation and getting things done.
What Success Looks Like:
· Consistent collaboration with the US Simulation Sales team to identify/close new opportunities.
· Develop and enhance customer relationships such that Orolia is viewed as a partner to our customers.
Knowledge, Skills & Abilities We’re Looking For:
· Technical knowledge in one or more of the following areas:
o GPS, GNSS
o Time and Frequency Servers/Systems
o PTP/NTP
o Rest API
o Accurate timing solutions (setup, install, debug, design, SW/HW, etc.)
o Controlled Radiation Pattern Antennas (CRPA)
o Phase Coherent Radio Frequency (RF) Systems
o Signals of Opportunity (SoOP)
o Navigation Kalman Filters
o GPS, GNSS Simulators (Talen-X, Orolia, Spirent, Lab Sat, CAST, IFEN, etc.)
· Excellent interpersonal skills with ability to serve as a liaison between customers and internal stakeholders
· Strong verbal and written communication skills to deliver detailed information to customers at all levels within the business
· Ability to work independently and collaboratively with a cross functional team
· Self-starter, confident, committed, and enthusiastic
· Ability to take initiative, multi-task, and prioritize
· Strong analytical and problem-solving skills
· Ability to proficiently use MS Office (Outlook, Word, Excel, and PowerPoint)
· Experience with Python or other computer program languages
Requirements:
· BS Degree in an Engineering or technical discipline
· Previous work experience in Sales, Pre-Sales, R&D or customer support of technical products
· Plus: Experience with Position, Navigation, Timing and/or Simulation products
· Prior experience working with Aerospace, Defense, and Government customers
· Customer Relationship Management and familiarity with CRM tool (SalesForce)
· DOD Security clearance or eligibility for clearance
· Position is based in US, occasional travel (up to 30%) to visit customers, channel partners, and various company locations
Some of “the Good Stuff”:
· Medical, Dental, Vision, Health Savings Account, Flexible Spending Account
· Paid Time Off
· 401k Retirement Program with Employer Match
· Gym Membership Reimbursement
· Tuition Reimbursement Program
· Employee Career Development
· Flexible working arrangements
· Excellent culture
Job Type: Full-time
Pay: $75,000.00 – $95,000.00 per year
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Education:
Experience:
Work Location: One location
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