Freedom Solar Power Hiring for Customer Onboarding Specialist Job at Austin, TX Full Time

Freedom Solar Power is the tenth-largest solar installer in the U.S. Founded in Austin in 2007, we now serve Texas, Colorado, Florida, North Carolina, and Virginia! Our residential and commercial solar reputation is based on our dedication to quality and service. At Freedom Solar Power, our mission is to empower everyone to get clean, affordable, and reliable energy from the sun. We take great pride in living by these 6 core values every day:

• Pride in Quality Craftsmanship
• Go Above and Beyond
• Put People First
• Have a Humble Heart
• Give a Damn
• Shoot Straight

Freedom Solar Power is looking for a highly motivated, independent individual that is excellent in customer service that specializes in face-to-face contact to be our Customer Onboarding Specialist. The Customer Onboarding Specialist should deeply understand our clients and where they find value to be able to consistently strive to improve the overall customer experience from start to finish.

Job Duties:

• Summarize the customer Solar installation experience within a video meeting with a Slideshow and PDF presentation
• Review and explain in fine detail the Solar installation experience from sales proposal to launch day
• Review and revise any documentation required for presentation packet generation
• Manage the customer facing launch calendar and confirm these appointments within the set KPIs
• Create and manage follow up tickets for outstanding issues
• Confirm alignment of the customer expectations
• Assist in white glove appointments

Requirements:

• 3+ years of customer service, client facing consultation, and/or escalations
• Experience working in high volume customer service with a midsize (or larger) company
• Experience managing client product launches/roll out
• Record of meeting or exceeding all KPIs given
• Ability to lend support to other depatments as needed

Knowledge, Skills and Abilities:

• Strong understanding of the residential Solar installation life cycle
• Excellent Phone/Video etiquette
• Deescalation strategy and abilities
• Technicial experience with Hubspot, Salesforce, Google Workspace and Microsoft suite.

Freedom Solar Power recognizes that talented people are attracted to companies that provide competitive pay, upward mobility, and exciting fast-paced culture. For this reason, we offer a growing Benefit Plan that includes the following:

• Weekly Pay Dates!
• Company Healthcare (including dental and vision)
• 401K w/ Employer Matching
• 3 Weeks PTO
• 8+ Paid Holidays
• Team Building!
• Upward mobility!

Job Type: Full-time

Pay: $45,000.00 – $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Austin, TX 78744: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location