Florida State University Hiring for Program Coordinator – First Year Abroad (International Programs) at Tallahassee, FL Full Time

Job Title: Program Coordinator – First Year Abroad (International Programs)
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 55352
Department

Florida State University International Programs provides quality international learning environments where students are challenged to be learners, leaders, achievers, and contributors within a global community. International Programs is committed to providing opportunities for students to explore, perceive and understand intercultural issues through engagement with global problems, international cultures, and foreign languages. Visit international.fsu.edu to learn more about us.

Responsibilities

This position coordinates all elements of first year study abroad programs and supervises International Programs front desk and reception operations. Works as a member of the IP Enrollment Management team to support the department’s overall marketing, recruitment, communication, and retention efforts.

• Responsible for recruiting, counseling, and orienting First Year Abroad (FYA) and First Semester Abroad (FSA) participants. Coordinates with the IP Marketing team to promote programs to students, families, counselors, campus partners, and the general public. Coordinates with IP Enrollment Management team and FSU Office of Admissions to determine program eligibility and admissibility.
• Supervises the front desk/reception staff, including a full time Academic Support Assistant. Trains, supervises, and supports front desk personnel, including IP Ambassadors, in their duties related to communication with students, families, alumni, and the general public via email, phone, IP portal, in-person appointments, and other channels.
• Performs admissions functions for all international programs, including advising students on program options, financial aid, and academic coursework/requirements.
• Assists with coordinating the pre-departure process for all IP students, including orientation content and delivery and the collection of program documents via the student portal.
• Supports other areas of International Programs, including marketing and retention efforts. Assists with the development and implementation of new technologies and business processes to increase departmental efficiency.
• Serves as a member of the emergency on-call team; responds to student-related issues, as well as parent phone calls and walk-ins

Qualifications

Bachelor’s degree and two years of professional experience; or a high school diploma/equivalent and six years of professional experience.

(Note: or a combination of post high school education and experience equal to six years.)

• Knowledge of admissions, registration, and graduation requirements.
• Ability to interpret academic program requirements and provide advice.
• Ability to perform accurately in a detail-oriented environment.
• Ability to communicate effectively verbally and in writing.
• Ability to train and supervise employees.
• Ability to establish and maintain effective working relationships.
• Experience with applicable computer applications including Microsoft Office suite and basic computer functions.
• Knowledge of data analysis techniques and methodology.

Preferred Qualifications

• Experience studying, living, or traveling abroad.
• Knowledge of FSU’s Graduation Requirements/Liberal Studies.
• Supervisory and public speaking experience.
• Knowledge of and the ability to interpret and apply related University policies, procedures, principles, and practices.
• Knowledge of and ability to interpret and apply related federal, state, and local laws, ordinances, rules and regulations.

Helpful

The ideal candidate for this position is self-driven and ready to hit the ground running. You have a passion for international education and are comfortable speaking to a wide range of stakeholders in-person, over the phone, and on zoom. Customer service is important to you, and you enjoy finding solutions and sharing best practices with colleagues and supervisees.

University Information

One of the nation’s elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about our university and campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

This is an A&P position.

This position requires successful completion of a criminal history background check.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU’s Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.