Fleet Hiring for Technical Account Manager Job at Remote Full Time

Let’s start with why we exist.

Ever wondered if your employer is monitoring your work computer?

At Fleet, we think it’s time device management went open source.

Why should you join us?

• Work from anywhere with good internet. (We’re 100% remote. No office. No commute.) Everyone works remotely, but you don’t feel remote. There is no ‘headquarters’. You are free to travel and move.
• Fleet can offer you a competitive salary, significant equity, and an independent, outsider-friendly culture. Work with helpful, kind, and motivated people who know what they’re doing.
• At Fleet, we value focus, iteration, and meaningful results– not 60-hour work weeks. We are non-judgmental and laser-focused on growing the company.
• Work closely with experienced, well-funded founders and a great team, including the people who created osquery (osquery.io) and Sails (sailsjs.com). We care about openness and transparency.
• Work computers can be private and safe. Help make endpoint monitoring less intrusive and more transparent.
• Protect the production servers and employee laptops of Earth’s largest companies. Work on a product used by lots of people who care about what you do.
• Fleet is growing quickly, with significant revenue from Fortune 1000 customers. You will have lots of opportunities to make decisions, learn, and try new things.

Qualifications

Not all applicants will have skills that match a job description exactly. Fleet values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Fleet. We are always looking for people who will bring something new to the table!

Your primary responsibilities

In this highly collaborative position, your ultimate goal is to empower technical users of Fleet & osquery to adopt and be successful with these technologies. You will use your knowledge of the tech along with understanding the security, IT, and compliance needs of organizations to deliver value to both paid and open-source users.

• Design, implement and support various cloud infrastructures across multiple public cloud providers (AWS, GCP, Azure, Cloud.gov) that scale.
• Assist customers with production deployments that scale, troubleshoot issues, pilot and proof-of-concept implementations, and present creative new solutions that enable and inspire innovation.
• Communicate and consult with clients and internal stakeholders to develop appropriate solutions.
• Continue learning new products and new technologies, expect the best from yourself.
• Form a deep understanding of their business and the problems they’re trying to solve, keep asking probing questions.
• Build trusted advisor relationships with customers and help them integrate, scale, and deploy Fleet throughout their organization.
• Work alongside Fleet Account Executives through the pre-sales process, strategize and plan for deal success, educate and mentor customers and colleagues.

• Publish screencasts, blog posts, and code/infrastructure samples for achieving common use cases for osquery using Fleet.
• Envision and bring to fruition novel use cases for Fleet & osquery.
• Contribute directly to the Fleet & osquery code and documentation.
• Develop and present conference talks, workshops, and trainings.

Are you our new teammate? ‍

• Experience with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure, Cloud.gov) and cloud application architecture at scale.
• Experience in scaling and troubleshooting Mysql and Redis.
• Experience in high availability infrastructure, Go, Terraform, SSL/TLS, load balancing, scaling and troubleshooting web services.

• You are competent with the essentials of markdown syntax (https://guides.github.com/features/mastering-markdown/) and GitHub’s web user interface. You use issue trackers and other worthwhile processes to get more meaningful work done.
• You have great written and oral communication (https://about.gitlab.com/handbook/communication/) skills, especially in English.
• You appreciate the value of a good digital user experience and consistent design, and you will contribute iteratively to that where you can.
• You possess a strategic mind, can curiously learn new things, come up with ideas, and apply existing standards.
• You have 4+ years of equivalent experience as a developer advocate, software engineer, security engineer, or technical product manager.
• ➕ Bonus: Experience working on osquery, Fleet, or any open source project.
• ➕ Bonus: Extensive experience working on an all-remote, distributed team.
• ➕ Bonus: Familiarity with IT operations, system administration, or cybersecurity.