IT Technicians perform a variety of duties related to the setup, configuration, and support of computer systems and POS devices in our corporate offices and convenience stores. This work may be performed on-site at a store or remotely from the corporate office as needed.
Essential Job Duties:
· Applies knowledge of computer software, hardware, and procedures to solve problems.
· Assist with the setup/maintenance of store computers, POS systems, CRIND, and networks including cabling, network hardware configuration, and PC-to-POS interface.
· Assist with development/maintenance of systems, applications, security, and network configurations.
· Setup new PCs and laptops for stores and individual users.
· Provide support/maintenance of network user accounts including rights, security, and system groups.
· Provides technical support identifying, investigating, and resolving users’ problems with computer software and hardware for problems specific to the organizations computer networks and systems.
· Collaborates with other staff to research and resolve problems, explain errors, and/or recommend modifications to systems and networks.
· Provide rotational weekend and holiday technical support.
Minimum Qualifications:
· Valid Driver’s License
· Minimum 3 years of related experience or educational equivalent
· Professional appearance and a positive attitude
· Excellent verbal and written communication skills, able to explain technical issues to technical and nontechnical staff
· Detail oriented with strong analytical and problem-solving skills.
· Excellent interpersonal and customer service skills.
· Excellent time management skills, with the ability to work independently.
· Superior understanding of computer and networking hardware and software systems.
· Proficient with Microsoft Office Suite, networks, operating systems, or related software.
· Proficient with or the ability to quickly learn various networking and systems hardware/software.
Physical Requirements:
· This position requires indoor work in retail store and office setting as well as some outdoor work. Travel is required in a company vehicle. Most travel consists of day trips, but overnight trips are occasionally required.
· Able to lift equipment up to 55 pounds, bend, kneel, stoop, and sit for long periods at a computer.
Job Types: Full-time, Permanent
Benefits:
Experience level:
Schedule:
Ability to commute/relocate:
Experience:
Work Location: Hybrid remote in Bardstown, KY 40004
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