ACP (All Copy Products) & Verticomm (A division of ACP) Hiring for Tier 1 and Tier 2 Help Desk Specialists Job at Denver, CO Full Time

Do you enjoy working with customers and providing resolutions for a variety of technical issues? Do you enjoy working in a fast paced and rapidly changing industry? Are you a great troubleshooter with a desire to advance and grow professionally? If this sounds like you, we may have an opportunity open on or support desk that would be a great match!

We offer a hybrid work environment, a tiered help desk team and opportunities for support obtaining certifications and additional training opportunities.

At ACP and Verticomm our goal is to assist our clients by optimizing technology, enhancing productivity, reducing business risk and maximizing return on investment. Leveraging our expertise and experience, we offer a customized approach to designing, developing and implementing end-to-end technology solutions scaled to meet client needs.

As a rapidly growing company, we are seeking talented individuals to join our team. We are currently looking for someone who is team oriented, innovative, great at helping customers.

Due to expansion we are currently seeking a Help Desk Support Engineer. You will be responsible for answering customer calls and emails, preparing and monitoring service tickets, and performing on-site and remote technical support. Reliable transportation is required. This person must have strong customer service skills, proficiency with Microsoft Office, experience working with a Help Desk ticketing system and a life-long learning mentality. Candidates must be comfortable working in a fast-paced team environment and truly enjoy helping customers. This position is M-F 8am-5pm with a rotating on call schedule.

Essential Responsibilities:

• Provide a wide range of technical support to a large client base

• Resolve support requests professionally and efficiently

• Work with our internal engineering team on escalated issues

• Utilize a help desk ticketing system to track incidents and communicate with clients regarding incident progress, changes and service outages

• Create and maintain knowledge base documentation

• Install, test and configure new computers, servers, software, printers and network equipment

• Complete proactive and reactive maintenance of servers and workstations remotely and/or on-site

• Contribute to a highly-productive team environment

Requirements

Knowledge/Skills Required:

• PC and Mac support

• Active Directory management

• Proficient in Microsoft Office, Exchange and Office 365

• Network hardware and connectivity troubleshooting/configuration (switches, firewalls, VPN, NAS devices, WAPs, etc.)

• Windows Server 2008 and 2012 support

• Basic computer security concepts

• Knowledge base management

Education/Experience Required:

• Minimum of High School diploma, Associate’s or Bachelor’s degree in Computer Science preferred

• Minimum of 2 years’ experience working in a technical support role, 2-5 years’ experience preferred for tier 3 field technician role.

• MCP or A+ certification preferred

We offer opportunities for advancement and professional growth and provide our technical teams with paid time to work towards certifications which we pay for, as well as providing incentives for completing certifications! We offer a great team culture and sponsor team and company events including picnics, happy hour events, company trips, opportunities to attend sporting events, golf outings and volunteer opportunities. Our new corporate office includes underground parking, an onsite gym with a trainer and scheduled classes, a rooftop terrace work space and lounge and many other perks!

Job Type: Full-time

Pay: $25.00 – $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location