FCM Hiring for FCM Customer Implementation Manager- Remote, USA Job at Remote Full Time

FCM is looking for a Customer Implementation Manager

To implement and support National and Multi-National customers for FCM. As part of this job role you will be implementing clients following our standard Implementation processes, supporting on calls, monitoring the time management of the implementation and raising any potential risks that could affect the project.

You will also be responsible for liaising on MNC implementations for your region and supporting those clients on their online tools. You need to be a confident multi-tasker, be pro-active as well as a team player with a sound understanding of the implementation process and our systems.

JOB DUTIES AND RESPONSIBILITIES:

• Deliver consistently excellent experience to customers, both internal and external on each project
• Confident in communicating both internally with colleagues and externally with clients to drive the implementation process
• Implementation management to include but not be limited too, calls, documentation, Statement of Work and time management. Proactive nature in obtaining all information required for the project
• Work to agreed / target timelines and ensure projects continue to progress
• Manage timelines and project status of these clients via our internal project management tool
• Consistently follows the One Best Way systems, processes and minimum standards as defined and agreed on by the global Implementation leadership team
• Able to confidently manage any project stakeholders and ensure adherence to FCM implementation standards

Qualifications:

• Minimum 2 years’ Implementation Manager or similar role
• A comprehensive understanding of implementation processes
• Online Booking Tool knowledge
• Proven success in previous roles

What Flight Centre Travel Group can offer you:

• Strengths based culture
• Relaxed dress attire
• In-house travel planner to book discounted hotel & air
• National/International Award Nights
• Diversity & Inclusion initiatives
• Benefits including vision, medical, and dental after one full month of employment
• 401K program
• Generous paid-time off policy
• Free and confidential access to our in-house financial advisor (401K, Stock Plan)
• Life Insurance, Short/Long-Term Disability, Employee Assistance Program, Health Advocate and MD Live
• Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
  • Employee giving program
  • Annual Charity Trip
  • Office Environmental Program
  • 1 Volunteer Day per Calendar Year

FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success!

#LI-REMOTE

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [email protected]