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Fairway Independent Mortgage Corporation Hiring for National IT Facilities and Technology Engineer (Remote, Frequent Travel) Job at Phoenix, AZ Full Time
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Job Posting:
Are you an IT Support guru – from networking, to PC’s, to printers, you’ve professionally provided support for all of those & then some?
Do you excel at multi-tasking, being flexible, customizing solutions, and all while maintaining top-notch communication & customer service skills?
Do you enjoy – or at least not mind – frequent travel?
Do you thrive in a fast-paced environment?
Are you a team player looking to make a difference and help others?
Then this might be just the opportunity for you!
Are you an IT Support guru – from networking, to PC’s, to printers, you’ve professionally provided support for all of those & then some?
Do you excel at multi-tasking, being flexible, customizing solutions, and all while maintaining top-notch communication & customer service skills?
Do you enjoy – or at least not mind – frequent travel?
Do you thrive in a fast-paced environment?
Are you a team player looking to make a difference and help others?
Then this might be just the opportunity for you!
Here at Fairway, we strongly believe the way we do things is just as important as what we do. Our Core Values define how we work together as team, support individual growth, and guide us in determining how we can best serve our customers, team members and communities. As a member of our IT National Facilities Engineer team, YOU can be a difference maker!
The National Facilities & Technology Engineer installs office setups onsite at remote facilities for new branch implementations / branch relocations, provides Fairway technical support / on-site presence / removal of office set-ups for branch closings, and provides remote / onsite technical support for entire branch network as required. (NOTE: Travel to branch locations may be up to 2-3 times a month, including overnight stays of 1 to 2 nights at a time, plus occasionally weekends. IT Support/Desktop Support experience REQUIRED. Strongly prefer candidates willing to travel to & service in-person Colorado and California branches.)
Essential Job Functions:
- Leads building relationships with branch managers and branch personnel
- Leads the management of on-site vendors and sub-contractors
- Leads the furniture, signage, network, and internet installation
- Leads the installation and activation on all desktop equipment including printers, MFPs, etc.
- Leads the installation and activation of all network equipment including routers, switches, WIFI, etc.
- Leads the de-installation, de-activation and removal of all desktop and network equipment for branch closures
- Provides technical and facility support to branch personnel
- Ensures on-time delivery, excellent service, and quality installation
- Leads the delivery of management reports consisting of daily status / progress reporting
Non-Essential Job Functions
- Leads proactive team efforts to achieve departmental and company goals
- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions
- Leads a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
- Performs other duties as assigned
Required Knowledge, Skills, and Abilities:
- Extensive knowledge and understanding of customer service best practices
- Extensive knowledge and understanding of quality assurance best practices
Required Education/Experience:
- Bachelor’s Degree or equivalent education and work experience
- 3+ years of related experience
- Technical certifications are desired but not required
- Demonstrated leadership experience
- Demonstrated experience supporting desktops
- Demonstrated experience administering networks
- Demonstrated experience in analytical, problem-solving, and project management techniques
- Demonstrated experience managing escalations with minimal management intervention
- Demonstrated experience with attention to detail, written and oral communication, organization, multi-tasking, and working in a team atmosphere adhering to tight deadlines
- Demonstrated experience working in a dynamic, fast-paced, and ever-changing environment
Physical Environment:
- This position works exclusively in corporate and branch facilities across the country
Travel Expectations:
- Local travel may be required for company or career-related meetings, programs, and/or events.
Heavy overnight travel (greater than 75%) will be required.
If the above job describes you and you’re interested in becoming a part of the Fairway team, please “Apply Now” to complete our application process. Be sure to include a resume with your application.
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At Fairway, we are committed to cultivating, fostering, and preserving a culture of diversity and inclusion. In order to attract, recruit, hire, develop, and retain the very best employees at all levels, Fairway is committed to embracing talent and supporting a culture of inclusivity, reflective of Fairway’s Core Values.
Fairway is an equal opportunity employer & is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
