Description
The ideal candidate will have a can-do attitude and will serve as the first point of contact for internal users seeking technical assistance. She/He will perform remote troubleshooting, walking the customer through the problem-solving process and direct unresolved issues to the next level of support personnel.
She or he must have a passion for supporting software users with cordiality, effectiveness, and efficiency. You should be able to bring insights to the engineering team based on customer feedback. Must also possess the ability to diagnose and resolve basic technical issues and good understanding of computer systems.
Education Details
BA or BS degree.
The Must-Haves
Proven experience as a help desk technician or other customer support role
Excellent communication skills
Customer-oriented and cool-tempered
The Usuals
Ability to multi-task and manage tasks with varying priorities;
Ability to work independently with minimal supervision;
Excellent verbal and written communication skills;
Willingness to learn;
Comfortable working in a multi-discipline, geographically dispersed team.
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