ERMC Aviation, LLC Hiring for Airport Customer Experience Specialist – JFK – On-Call Job at Jamaica, NY Full Time

Responsibilities for ACES

• Provide a variety of information to customers/travelers, provide direction, resolve problems and/or complaints and assist as needed
• Handle customer concerns and questions in a timely and efficient manner
• Provide answers to all general inquiries from customers and other airport visitors
• Support the airport in managing short-term (flight cancellations, terminal changes, etc.) and long-term (airport development projects) changes
• Be a positive, pleasant, and engaging representative of the Port Authority of NY/NJ and the Newark Airport community

Qualifications for ACES

• Must be at least 18 years of age
• High School diploma or GED.
• Customer Service experience is a requirement, airport experience a plus
• Bi-lingual a plus, but not required
• Must have a professional appearance
• Able to stand on your feet for up to 8hrs
• Able to lift and/or move items up to 75 lbs.
• Must be able to climb, bend and kneel
• Must be able to use your fingers/hands to use a keyboard or tablet
• Must be able to work outdoors for extended period of time.
• Must be able to work a minimum of 3 days in total, including a weekend day.
• Must be able to work for various shifts starting from 3:30am up to and including 10:30pm. (EWR)
• Must be able to work for various shifts starting from 5:30am up to and including 10:30pm. (JFK)

· Must be fully vaccinated against COVID-19.

ERMC is an equal opportunity employer

Job Type: Part-time

Pay: $18.00 per hour

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Jamaica, NY: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: One location