Employee Benefit Consultants, Inc Hiring for Account Manager Job at Abingdon, VA Full Time

EBC’s Mission: Helping create smarter consumers of healthcare through the employer channel

EBC’s Philosophy: We understand that benefits have become a burden to both employers and their employees. It’s time for the employer to take back ownership of one of its largest capital expenditures, and make benefits feel like true benefits!

EBC’s mission is to construct employer-built health plans which are efficient, high value, and delight the end users. We help employers elevate the playing field with education and empowerment to a historically opaque industry. We have an opportunity to change people’s lives and it’s something we must do sooner than later. EBC believes we have one of the most impactful jobs in America. Now let’s doing something about this mess of a healthcare system we all battle every day! Solutions exist, but it’s up to us to educate employees and deploy those solutions for the benefit of every-day Americans!

Account Manager

Job Description: We invite you to join a team whose primary purpose is to improve the lives of others. Our strength lies in improving the financial and overall wellbeing of employees through an actively managed health plan. Help us take care of the people who need our help. This role’s primary focus is to curate and maintain relationships with the executive leadership to better understand the needs of their organization, particular to employee benefits and human resources functions. The AM will serve as the team lead for strategic planning and delivering on solutions throughout the year to meet or exceed client’s long-term goals. The ideal candidate will be curious in nature, to discover client needs before they realize they to be solved.

We are on a mission to solve one of the biggest crises in our country and it will take a real advocate to win at this game. The Account Manager is essential in providing support to assist both the advisor, clients, and employees in delivering an exceptional level of service in a professional manner. We represent and care for our clients, their employees, and their families. The ideal team member will have the desire to be a part of changing the way employers purchase and manage healthcare.

Primary Duties:

• Develop and maintain strong relationships with clients, including routine visits
• Ensure benefits & human resource compliance for employers
• Continued education to ensure our clients are up to date with required state and federal laws governing employee benefit plans
• Agency and client communications
• Plan implementation coordination between client and solution provider
• Active management of benefit plans (financial analysis, product gaps, and regular reviews)
• Support Lead Advisor with client and prospect needs and market analysis, including:
• strategic planning and collaboration o engagement in meetings to support the EBC process o presentation preparation and support

• Assistance in resolving claims and administrative issues
• Manage client’s technology portal for benefits administration
• Maintain agency CRM software
• Facilitate renewal process, including RFP management and preparation
• Work with client to develop strategy for employee education/communication for Open Enrollment and throughout the year.

• Collaborate with Lead Advisor, Client, and solution partners (vendors) for renewal strategy
• Facilitate employee surveys, collect feedback, and develop strategy to improve experience
• Follow, build, and improve workflows for repeat success

Preferred Qualifications:

• BS/BA/MBA or commensurate training or education
• Human Resources and/or employee benefits background
• Life & Health Insurance License preferred, or willing to obtain
• Preferred 3+ yrs. experience in employee benefits, insurance, human resources, leadership, consulting, customer success, account executive, business development, or other strategic client-facing role.
• Strong technology background, including Microsoft Suite/CRM/HRIS
• Desired characteristics include:
• Proactive problem solving
• Desire to grow professionally
• Vulnerability
• Intellectual curiosity & continual learner
• Leadership qualities
• Strong internal & external communication skills
• Creative thinking
• Positive attitude and resilience
• Obsessive organization skills
• Self-Starter who manages own time
• Innate desire to learn & master technical education
• Change Management
• Analytical with strong attention to detail

Job Type: Full-time

Pay: $50,000.00 – $56,201.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Education:

• Associate (Required)

Experience:

• Benefits administration: 1 year (Required)
• Microsoft Office: 2 years (Required)

Work Location: Hybrid remote in Abingdon, VA 24210