Emerson College Hiring for Events & Technology Support Administrator — LA Campus at Boston Full Time

Events & Technology Support Administrator — LA Campus
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The Events and Information Technology Support Administrator is responsible for providing support to the Associate Director of Events and IT Help Desk with tasks related to all events and rentals on campus, ranging from location productions, audio post and screening room rentals, conference and meeting rentals and other in-house on campus events. This position may take the lead on internal events, screening rentals and audio post rentals, and will provide additional support where needed for other rentals. This position may give campus tours to potential renters and will have an in-depth knowledge of the campus layout, resources and functions and will supervise student workers on an as needed basis. This position will provide campus IT support and may assist with support for printers, laptops, computers, projectors, server and security cameras, juniper switches and more. This position requires at times to work nights and on weekends.

To support classes and events this position will work primarily during the morning / afternoon, a typical shift being 8:00am – 5pm.

ESSENTIAL JOB DUTIES

• Responsible for providing end user technical support to students, faculty and staff and work with the Associate Director of Events and IT Help Desk to develop IT operational protocols that will meet service level expectations.
• Supports classroom technology needs, delivering EDC equipment, ensuring that classroom technology is functioning on a daily basis, and guiding professors through any troubleshooting to ensure classes run smoothly in regards to technology.
• Provides other IT administrative and networking support as needed for computer labs, editing suites, students in residence, sponsored events, student programming and other on campus student, faculty or staff events or programming.
• The position requires excellent communication and interpersonal skills and the ability to provide information and service to a wide range of internal and external contacts; knowledge of College and departmental policies and procedures; the ability to establish, implement, and coordinate organizational systems and events processes, as well as the ability to prioritize, identify and resolve events technology problems.
• Responsible for regular classroom checks and support primarily during afternoon and evening classes, monitoring of printer lab stock, updating calendars to reflect upcoming events.
• Supports the IT helpdesk and responds to incoming tickets; organizes or collaborates on special events and other ad hoc special projects as assigned.
• Other tasks as assigned may include entering action items into Razors Edge for the VP/Executive Director.
• May handle mailings for the Administrative Suite, framing and labeling of alumni film production posters, and recording and distributing minutes for the weekly staff meetings.
• Other duties may be assigned as needed and appropriate.

QUALIFICATIONS – Qualifications are deemed required or preferred and represent what is needed to effectively perform job.

• Bachelor’s degree and 2-4 years of related experience, or an equivalent of education plus experience in an IT Help Desk or other customer facing environment preferred.
• Previous help desk experience in a college or university setting preferred
• Proven experience as an IT Technician or relevant position.
• Excellent diagnostic and problem-solving skills. Ability to clearly communicate to end users.
• Demonstrated experience in managing multiple projects and deadlines.
• Hardware: Knowledge of Apple computers and mobile devices (iPads/iPhones), IP telephones, printers, and other network-connected devices preferred.
• Demonstrated competency and proficiency in Workday, Google Suite (Gmail, Google Calendar, Doc, Drive, Sheet), Microsoft Office Suite (specifically MS Word and Excel), and related computer software applications and electronic communications tools.
• Experience with a range of audiovisual and production-level audio and video equipment preferred.

KNOWLEDGE, SKILLS, AND ABILITIES – May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with the job.

• Proven interpersonal skills with experience providing complex administrative support in a high-profile environment with tact and diplomacy.
• Ability to work across teams and multi-task with a variety of deadlines, projects, and diverse constituencies while maintaining a positive attitude.
• Demonstrated communication skills, both verbally and written.
• Must be self-motivated and able to work independently.
• Strong planning, organizational, time management and problem-solving skills.
• Excellent skills in all aspects of planning, collaboration, analytical capabilities, and high level of attention to detail and proactive awareness.

PHYSICAL ABILITIES – Activities commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Requires long periods of mental concentration
• Requires ability to stand and/or sit for long periods of time
• Requires ability to lift and move objects up to 40 lbs
• Requires ability to move materials and equipment regularly

WORK ENVIRONMENT – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Usual Office Conditions
• Occasional travel to Boston Campus as requested

Compensation

Starting salary for this position will be between $26.09 and $31.97 hourly, commensurate with experience.

Grade of Position: 23-07NE

Scheduled Weekly Hours: 40.00

In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.

Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.

To apply, please visit: https://emerson.wd5.myworkdayjobs.com/en-US/Emerson_College_Staff/job/Los-Angeles-Campus/Events—Technology-Support-Administrator—-LA-Campus_JR005333

About Us
Emerson College is the nation’s only four-year institution dedicated exclusively to majors in communication and the arts in a liberal arts context. Its main campus is located in the center of the dynamic multicultural city of Boston, in close proximity to major publishing houses, arts institutions, and research centers. The college also has campuses in Los Angeles and the Netherlands. Emerson College enrolls over 4,300 graduate and undergraduate students from more than 70 countries and all 50 states.

Diversity Statement
Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society. Emerson College does not discriminate on the basis of sex/gender in its educational programs or activities. Emerson has designated the Associate Vice President, Title IX, and Clery Coordinator to respond to inquiries regarding the College Sexual Misconduct Policy. The Title IX Coordinator may be reached at 8 Park Plaza, Transportation Bldg, Room 230 Boston, MA 02116; Telephone: 617-824-8999; email: [email protected]

Annual Clery Report
In accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website.

Grade Ranges
Information on Emerson College staff grade range

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