Elite ProTek Hiring for Senior IT Help Desk Associate Job at Alpine, CA Full Time

Job Location: San Diego, CA
Qualifications:

• Bachelor’s Degree in Computer Science, Information Technology, Business Administration
• Project Management experience is a MUST. PMP Certification a PLUS.
• Agile and Waterfall Project Management Methodologies
• Experience with Windows 10, networking, Active Directory, TCP/IP, Domain Group Policy, scripts, security & audit tools, VPN, McAfee and Cybereason security products, backup and recovery software, email system, IIS, routers, and switches. Knowledge in ITIL and/or other frameworks desirable.
• IT-related certificates are a Plus
• Knowledge of industry standards and regulations such as GxP, 21 CFR Part 11, SOX, J-SOX.
• Experience with Cisco Meraki switches.
• Knowledge and experience with data science and Python programming language.

Responsibilities:

• Drives superior levels of support response time, outstanding user satisfaction, and exceptional service quality.
• Performs other duties as assigned.
• Provides leadership in user interactions and Help Desk operations.
• Participates in and performs various other IT-related assignments, projects, and tasks as appropriate.
• Maintains hardware and software inventory.
• Creates and updates various documentations.
• Contacts software and hardware vendors for services, quotes, etc.
• Performs basic IT and telecom administration such as move, add, change, delete, etc. Maintains network and telecom wiring.
• Coordinates and deploys OS and application software upgrades in conjunction with corporate standards and regulations.

Job Type: Full-time

Salary: $110,000.00 – $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location