ebm Hiring for Employee Benefits Technology Specialist Job at North Haven, CT Full Time

This is an in-office role at our North Haven, CT headquarters and requires prior experience working in the employee benefits industry preferably for a broker or carrier.

A little about us:

ebm provides employers with solutions and services to enhance employee benefits administration. We implement and support best-of-breed benefits technology platforms and consistently deliver industry-leading client experiences. We’re proud to be recognized on the Inc. 5000 list as one of the fastest-growing private companies in America.

At ebm, everyone gives 110% – we live by our motto: Technology is only as good as the team that is behind it and our Core Values:

• All in
• Own it
• Nothing impossible
• Forward momentum
• No BS
• Positive vibes only

The seat:

The Client Success Support is responsible for providing support across all of our BenAdmin technology solutions and service offerings. You will work closely with members of our Client Success team to assist with tasks and projects essential to the day-to-day servicing of our clients. The right fit to fill this seat is a quick study, radiates positivity, thrives under pressure, and is all about getting sh*t done.

Below are key items essential to success in this entry-level position:

• A high degree of accuracy and attention to detail
• Balancing quality with speed. You will frequently be dealing with tight deadlines and will be expected to get things done efficiently without sacrificing on quality; time management and prioritization are fundamental
• The ability to effectively solve complex problems, adapt to change, and deal with the unexpected. You will need to think on your feet and apply critical-thinking skills on a daily basis, and must be comfortable with frequent shifts in direction
• A positive attitude and strong verbal and written communication skills. You will often be the first experience the end users of our products have with our organization when they reach out for help, so you must have the ability to put others at ease and guide them to the appropriate resources

Your duties will involve:

• Call center & email support for employees of our clients, including technical support (such as password resets & login assistance), appointment scheduling for benefits counseling sessions, and telephonic benefits enrollment
• Processing data for our dependent eligibility verification and carrier billing reconciliation services
• Assisting with setup, testing, and ongoing support of our benefits administration technology solutions
• Providing support to the various departments within our Client Success team

Requirements:

This is an in-office role at our North Haven, CT headquarters and requires prior experience working in the employee benefits industry preferably for a broker or carrier.

• Proficient in Excel (VLOOKUP, pivot tables, basic functionality)
• Experience in the employee benefits industry
• Bilingual is also a plus, but not required

A peek at our perks:

• Competitive salary with bonus potential
• Comprehensive benefits package: Medical, Dental, Vision, HSA, Employer-Paid Life/AD&D, Employer-Paid Short Term Disability, Employer-Paid Long Term Disability, Employer-Paid Employee Assistance Program, Voluntary Employee/Spouse/Child Life and AD&D, Voluntary Accident Insurance, Annual Wellness Subsidy
• 401(k) program with company match
• PTO 15 days annually
• 11 paid annual holidays

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• North Haven, CT 06473: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This role requires prior experience in the employee benefits field. Is this experience clearly indicated on your resume?

Experience:

• employee benefits: 2 years (Required)

Work Location: One location