Eastridge Hiring for Law Firm Technology Trainer Job at Los Angeles, CA Full Time

Eastridge Workforce Solutions is searching for an experienced Technology Trainer to join the team in an international law firm. You will use your talents and experience to facilitate engaging learning programs to onboard, train, coach, and support our attorneys and support staff.

THE DAY-TO-DAY:

On any given day, you will be providing training and support for all levels of firm personnel on a variety of firm technology. You will:

• Conduct new hire, continuing education or rollout training via stand-up or web-based delivery for each of the core firm applications
• Facilitate training for new technology initiatives
• Maintain training information, learning plans, and calendars in our Learning Management System
• Assist with the creation of in-house training documentation and customizing vendor documentation to meet firm and departmental standards
• Create eLearning videos using Captivate, SnagIt, or other video authoring and editing tools
• Maintain knowledge in training, technology, and educational delivery methodology
• Be a subject matter expert in specialized applications as needed or assigned on specific technology
• Use Incident Management System to properly document and escalate issues as they are observed or reported
• Collaborate within the larger Training team, as well as extended organization to ensure the highest level of customer support and resolution
• Serve as liaison between staff and the technology department to resolve issues
• Assist with the quality assurance process for new technology

YOU HAVE:

• At least four years of experience facilitating technology training in a law firm or professional services organization
• The ability to adapt training to various learning styles and skillsets
• Familiarity with document management systems and other legal applications
• Excellent verbal and written communications skills
• Strong presentation skills
• Time management and flexible organization skills
• Advanced level knowledge and experience with Microsoft Office suite on a Windows platform
• A bachelor’s degree or comparable work experience

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

We value diverse experiences, including prior contact with the criminal legal system, and applicants with criminal histories are encouraged to apply.Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring, the San Francisco Fair Chance Ordinance, and the Philadelphia Fair Criminal Record Screening Standards Ordinance (a copy of the notice of rights under the Philadelphia Ordinance is available by clicking on this link).

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