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Software & Technology
State of New Mexico Hiring for IT END USER SUPPORT II Job at Albuquerque, NM Full Time
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Salary
$17.78 – $29.68 Hourly
$36,972 – $61,743 Annually
This position is a Pay Band IB
Purpose of Position
Interviews to take place within two weeks of job advertisement end date.
THE WORK HOURS FOR THIS POSITION ARE THROUGHOUT THE WEEKEND AND AFTER HOURS.
Why does the job exist?
This position is responsible for supporting all the computer systems and IT related hardware/software for all of New Mexico Gaming Control Board {GCB). In addition, this position will provide help-desk support to the gaming operator licensees for the statutorily required Gaming Central Monitoring System. This position will be required to work weekends and be on-call.
How does it get done?
End User Computer Support – Follow information systems policies and procedures to ensure compliance with gaming regulatory requirements. Analyzes operating systems and applications to include Active Directory, DHCP 1Pv4, Windows applications, and all software (Adobe Reader, Oracle Java, MS Office 365, Anti-Virus, Etc.) on over 100 clients. In addition, troubleshoot and resolve network printer IT Peripheral (scanners, web cams, USB printer, etc.) devices for all users at the Gaming Control Board.
Central Monitoring System – Provide support via the toll free hot-line during the weekend and after hours to address general questions and technical assistance. Provide technicians at the various venues including the distributors with daily lists of gaming machines and/or related equipment that have issues or needs to be addressed as soon as possible. Monitor the Gaming Central System to assure proper system operation and keep the Chief Information Officer (CIO) informed of any issues. Work with technicians at various racetracks and nonprofits to troubleshoot and resolve those issues throughout the weekend and after hours.
Who are the customers?
- Public
- Gaming Control Board Licensees
- Gaming Control Board (GCB)
Ideal Candidate
Experience in the following:
- Technical understanding of infrastructure support functions to include research, scaling and proposing all technology
solutions.
- Configuration, testing, installing configuring and maintaining servers, databases, network, desktop/laptop and backups.
- Develop technical documentation.
- Work with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
- Experience with technical service centers when on-site procedures fail to solve installation or maintenance problems.
- Gaming industry experience to include the installation and troubleshooting of gaming machines and related associated
equipment.
Minimum Qualification
High School Diploma or Equivalent and one (1) years of experience in providing technical support to end-users for computer hardware, software, and/or network related problems. Substitutions Apply. See Substitution Table below.
Substitution Table
These combinations of education and experience qualify you for the position:
Education
Experience
1
High School Diploma or Equivalent
AND
# of months or years of experience specified in the minimum qualification
2
Associate’s Degree
AND
Zero years of experience
- Education and years of experience must be related to the purpose of the position.
- If Minimum Qualification requires a specific number of “semester hours” in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.
Employment Requirements
No job description available
Working Conditions
Executive Order 2021-066 requires all employees with the State of New Mexico to provide either proof of COVID-19 vaccination (including proof of a booster dose of vaccine by January 17, 2022, or within four weeks of becoming eligible for a booster dose) or proof of a COVID-19 viral test every week.
The Public Health Order (on Vaccination) dated December 2, 2021, requires Congregate Care Facility Workers and Hospital Workers to have received a primary series of vaccination by October 6, 2021, and a booster dose of vaccine by January 17, 2022, or within four weeks of becoming eligible for a booster.
Links to the referenced Executive Order and Public Health Order can be found on the State Personnel Office website homepage: www.spo.state.nm.us
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT); requires sitting in front of VDT for extended periods of time; work in cramped spaces and positions; close exposure to CRT’s, VDT’s and UV rays. Stress associated with working in a high ticket volume environment, being able to deal with the constant traffic of user problems and system breakdowns. Requires the ability to reach above the head; lift up to 50 pounds. Requires the use of manual dexterity while operating a computer keyboard.
Supplemental Information
Benefits:
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Agency Contact Information: Elizabeth BachichaEmail
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
