Eastmont Hiring for IT Tech Support Job at Lincoln, NE Full Time

Eastmont Towers is seeking a full-time Information Technology Support person. Under general supervision, this individual is responsible for assisting with diagnosis and repair of PC problems reported by users, both staff and residents, imaging, setup and deployment of desktop and laptop computers, installation and setup of PC peripherals, performing preventive maintenance and tracking computer-related equipment inventory. Windows server knowledge, general networking knowledge, ability to work with wireless networks.

The Information Technology Specialist is responsible and accountable for:

Responds to requests for technical assistance in person, via phone, and electronically.

Diagnoses and resolves network connectivity issues for residents and staff.

Research questions using available resources & redirects when appropriate.

Follow standard help desk procedures, including logging of all helpdesk interactions.

Identifies and escalates situations requiring urgent attention.

Prepares activity reports, document internal procedures, file, and provides general assistance to IT department personnel as directed by leadership.

Stays current with system information, changes, and updates.

Job Type: Full-time

Pay: $50,000.00 – $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to commute/relocate:

• Lincoln, NE 68510: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 2 years (Preferred)
• Windows: 2 years (Preferred)

Work Location: One location