Dream Walker Inc Hiring for Customer Call Executive Job at Atlanta, GA Full Time

We are looking for a Customer Call Executive that will be the liaison between our company and its current and potential customers. As a Customer Service Representative, you will be responsible for responding to incoming calls from customers, striving to effectively address their every need.

Responsibilities

• Schedule and confirm client appointments via phone and email.
• Facilitate and resolve client service requests.
• Maintain daily contact with customers to document and report on the status of pending inquiries regarding account problems, plus some outgoing phone calls.
• Provide excellent customer service through active listening.
• Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity.
• Upbeat, positive attitude and an approach to work rooted in professionalism.
• Meet personal/team qualitative and quantitative targets.

Requirements

• High School Diploma or equivalent.
• More education or experience may be preferred.
• Strong customer service, active listening, verbal and written communication skills. Professional phone voice.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.

Job Types: Full-time, Part-time

Pay: $21.00 – $24.00 per hour

Schedule:

• Day shift
• Monday to Friday
• Self-determined schedule

Education:

• High school or equivalent (Preferred)