Divi Technologies Hiring for Customer Experience (CX) Specialist Job at Washington, DC Full Time

Job Responsibilities:

• Plan and execute robust customer research using a variety of engagement strategies and tools (surveys, interviews, focus groups, observations, etc.)
• Plan and lead design sprints, CX demos, and CX trainings
• Create research reports, customer journey maps, workflows, user personas, day-in-the-life scenarios, and use case summaries that develop a clear understanding and empathy for our customers
• Participate in rapid prototyping and testing of design concepts together with customers
• Collaborate with federal practice engineers and federal clients to define, design, and implement innovative, intuitive solutions for use by our federal customer and their stakeholders
• Validate new designs through user testing, collecting and incorporating user feedback throughout the product development process
• Collaborate in the creation of customer experience success stories, case studies, demonstrations, and trainings
• Craft scalable CX resources and templates (e.g., playbooks, frameworks, etc.) that will guide the growth and evolution of a customer-centric mindset within the federal government

Required Skills:

• Must be a US Citizen
• Must be able to obtain a Public Trust
• Bachelor’s Degree in Customer Experience Design, Human Centered Design, User Experience Design, Service Design, or related field.
• 7+ years combined professional design experience
• Strong online portfolio that showcases the candidate’s CX/UX design experience and deliverables
• Proficiency crafting key CX deliverables (e.g., customer journey maps, research plans, empathy maps, service blueprints, stakeholder maps, user flows, storyboards, interaction models, wireframes and prototypes for complex systems, testing plans, etc.)
• Experience interpreting customer research and analytics to produce key insights and recommendations
• Experience collaborating with UX/ UI designers and technical teams for high-fidelity prototyping, piloting, testing, and implementation efforts
• Results-oriented problem solver with high standards for quality, accuracy, attention to detail, and overall excellence
• Excellent written and oral communication skills, demonstrating the ability to present projects and status reports to customers and stakeholders
• Self-starter, motivated, confident and has ability to work independently as well as in a team environment
• Experience managing multiple projects simultaneously
• Experience planning and facilitating design sprints, HCD design sessions, and CX brown bags

Desired Skills:

• Experience working in Agile or similar lean delivery team
• Experience using Microsoft 365 suite
• Experience using Adobe Creative Cloud design applications
• Public speaking/presentation experience
• Training/mentoring experience

Job Type: Full-time

Pay: $140,000.00 – $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 7 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Washington, DC: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location