DHL | Supply Chain Hiring for Customer Service Representative Job at Memphis, TN Full Time

The First (1st) Shift Customer Service Representative position is Monday-Friday 8:00am – 4:30pm, with overtime required as needed. The pay is $19.00 per hour. Join the DHL Supply Chain team and be a valued member of the largest logistics company in the world! This is a full-time position with excellent benefits after 30 days of employment and opportunities for career growth! Apply today for immediate consideration!

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.

Brand: DHL

Address: 6401 E Shelby Dr Memphis, TN – 38141

Property Description: 1479 – Memphis TN MSRC

Property Number: 1479