Deloitte Hiring for Customer Strategy & Applied Design Senior Consultant at Atlanta Full Time

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.

We serve our clients through the following types of work

• Cross-channel customer engagement strategy, design and development (web, mobile, social, physical)

• eCommerce strategy, implementation and operations

• Acquisition and engagement campaign ideation, development and execution

• Agile based, design-thinking, user-centric, empirical projects that accelerate results

Work you’ll do

• Support in leading a Dashboarding and Analytics team

• Implement a human-centered design approach to dashboard development

• Gather requirements, create wireframes and prototypes, and develop a suite of client dashboards that report on financials, program management, operational risks and issues, etc.

• Facilitate strategic client conversations to discuss data governance strategy, process improvement, roles and responsibilities, and more that streamline the dashboard development process and improve data quality

• Coordinate with other team leads to align dashboard requirements to strategic objectives and programmatic reporting requirements

• Deliver consistent, high-value services on a cross-section of complex customer and citizen centric projects

• Manage, analyze and prepare the qualitative and quantitative data from feedback loops to create clear and compelling reports that drive action

• Manage strong client relationships and help them identify needs around CX and data analysis

The team

Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.

Qualifications

Required:

• Bachelor’s Degree

• Experience in consulting and/or start- ups and/or digital agency environment

• Must have at least 2 full lifecycle implementations in leadership role in a hybrid agile environment

• Thorough understanding of marketing strategy and business execution via technology enablement

• Demonstrated understanding of the adoption of technology and its impact to future operating models and organizational structures

• Experience driving the design direction in terms of user interaction, design patterns, etc.

• Experience in a client-facing environment, gathering requirements

• Technical background, preferably in cybersecurity (ideally in the area of privileged access management)

• Must posses strong technical writing skills, strong communication skills, and strong organization skills

• Must be comfortable presenting, walking clients through data, answering data-specific questions that help support business processes

• Experience translating business requirements and process information into documentation

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

• Ability to travel 20 – 50%, on average, based on the work you do and the clients and industries/sectors you serve

Information for applicants with a need for accommodation

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.