Delivery Solutions of America LLC Hiring for Customer Service Representative Job at Carrollton, TX Full Time

Customer Service Representative – Carrollton, TX

Come Join the DSA Team!

Delivery Solutions of America (DSA) is a national transportation broker, a very fast growing, progressive company poised for exceptional growth in the years ahead!

DSA is currently seeking a Customer Service Representative to work in our Carrollton, TX facility within a fast-paced team environment.

If you come with a positive growth mindset, are a quick learner, and have a great work ethic, we want to talk to you!

The ideal DSA candidate will be able to work both individually and in a team environment, have excellent attention to detail, and a “can-do” attitude.

Job Description

Shift available:

• Monday – Friday 8am to 5pm
• 40 hours per week guaranteed

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Vacation Time
• Holiday Pay
• Sick time
• Life insurance
• 401K

Duties and Responsibilities

As a Customer Service Representative, your main responsibility is to be part of the sales team. Main duties include but are NOT limited to:

Computer – fluent in email, Word, Excel, ability to learn CXT.

Customer Service

• Interacting with internal and external customers on a daily basis.
• Communicate and establish a rapport with customers via phone and email.
• Answer customer questions timely regarding service, rates, or any other issue that could arise.
• Work with internal customers for resolution and follow up to customer issues.
• Handle customers concerns and complaints timely and effectively.
• Interact with customers, CXT, and the billing team regarding revenue issues i.e. missing or wrong rates.
• Get customer quotes when needed.
• Maintain customer accounts.
• Escalate urgent issues immediately.
• Close orders out with POD’s in the system when needed.

Reporting – daily, weekly, monthly and as needed

• On-time
• Scanning
• POD
• Service issue reporting
• Other ad hoc reports needed at any given time.

Qualifications:

• Be able to lift up to 20 lbs.
• Be able to sit for long periods of time.
• Be able to complete OS&D Reports.
• Be a self-starter. Daily tasks will be assigned prior to line haul truck arriving.
• Team player who can also produce independent results.
• Must be computer literate.
• Must have a cell phone for daily contact.
• Must have reliable transportation to get to and from work.

Minimum Requirements:

• 5 years of customer service experience
• Extensive experience running Excel reports
• 1 year of logistics and/or transportation experience
• Willingness to undergo and pass both a background check and pre-employment drug test

Wages:

$40,000 – 44,000 Annual Salary (DOE) – PAID WEEKLY

Job Type: Full-time

Job Type: Full-time

Pay: $40,000.00 – $44,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Carrollton, TX 75006: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Logistics: 1 year (Required)
• Customer service: 5 years (Required)
• Creating Reports: 2 years (Preferred)
• Microsoft Excel: 2 years (Preferred)

Work Location: One location