ABF Security Hiring for Customer Service Job at Fenton, MO Full Time

DUTIES AND RESPONSIBILITIES:

Provides timely resolution of customer complaints, concerns, and inquiries.

Builds effective relationships and trust with customers and potential customers by listening to their needs and educating them about services that are most appropriate to their situation.

· Assist customers and technicians with technical questions.

· Assist internal staff with technical questions.

· Perform service ticket invoicing review, correction, and posting.

· Quality Control installations and account setups.

· Collaborate with Tech Support and Field personnel.

· Schedule service calls.

· Upload/download all types of panels.

· Assist with training Tech Support personnel.

· Perform special projects assigned to the department.

· Troubleshoot a wide variety of diverse products and handle customer grievances

· Prepares reports and correspondence as needed.

· Performs other related duties as assigned by management.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years

Shift:

• Day shift

Work setting:

• Office

Experience:

• Customer support: 3 years (Required)

Work Location: One location