Delaware State University Looking for Records and Registration Systems Operations Manager Full Time

General Description of the Job

The Systems Manager is a key member of the Office of Records and Registration within the
Strategic Enrollment Management Division who works in collaboration with other managers within the division to provide essential student
support services to prospective and current Delaware State University students as well as the University community. Under the limited
direction of the Registrar, and working collaboratively with other Associate Directors and Managers within the Division of Strategic
Enrollment Management, the Systems Manager will play a central role to optimize the divisional use of resources while improving performance
across the undergraduate and graduate enrollment management continuum from first contact to graduation. The incumbent will help the
Strategic Enrollment Management Division achieve continuous improvement in effectiveness, efficiency, and the quality of the customer
experience through in all phases of undergraduate and graduate enrollment management.

Essential Functions

The
following are the functions essential to performing this job.

1. Work closely with divisional staff, work teams, and individuals
   to continually assess enrollment management business practices and systems against strategic, operational, and tactical enrollment goals,
   recommend means to improve efficiency and/or outcomes, and support implementation.
2. Develop strong collaborative relationships with
   colleges and central administrative units to support their critical role in successful Strategic Enrollment Management (SEM) as well as
   develop solutions between those groups and the SEM to improve effectiveness, efficiency, and customer service, and encourage the adoption of
   effective tools and processes.
3. Responsible for planning, managing, and executing enrollment management projects and coordinating
   efforts with others (subject matter experts, area leaders, etc.) to ensure any cross-team, cross-functional collaboration activities and
   dependencies are addressed for the success of each initiative/project. 
4. Identify and assist in implementation of new business
   processes within the division area that support the team’s ability to perform tasks and activities more effectively to meet
   recruitment and student success/retention goals.
5. Collaborates with management to assist in the design and implementation of
   processes and procedures, keeping quality and performance at the forefront and making better use of technologies to drive efficiencies and
   improve service.
6. Works cooperatively across all areas of Strategic Enrollment Management Division to produce innovative solutions,
   processes, or technologies to effectively solve problems by guiding and training staff on identifying more effective business practices so
   they can focus on more value added activities. 
7. Facilitate on-going gap analysis and needs assessment against near and long
   term strategic goals. Through experience and examination of best practices, collaboratively recommend courses of action while managing
   prioritization and implementation timelines with divisional leadership.
8. Assist in managing implementation of approved initiatives
   by executing effective change management in collaboration with divisional leadership; including identifying resources need; facilitating
   documentation and communicating changes to ensure successful implementation. 
9. Understand the needs of students, colleges and
   other constituents to inform and guide adoption of enrollment management solutions to improve operational efficiency and customer
   service. 
10. Analyze and assess the effectiveness of Strategic Enrollment Management initiatives within division area using
    quantitative and qualitative data and adapt projects accordingly. Present analytics to leadership as needed to support these goals.
11. Perform miscellaneous job-related duties as assigned.

Specific Area Functions

The Systems Operations
Manager will be assigned the following tasks on a daily basis:

1. Daily maintenance in Degree Works and student audits, including
   course substitutions, petitions and waivers
2. Further develop all opportunities presented in the Degree Works software package,
   including reporting, course needs and course management capabilities.
3. Annual and periodic Degree Works maintenance on curricula
   plans, what-if analysis and Athletics review
4. Periodic review and submission of enrollment reporting to National Student
   Clearinghouse, theDream.US and other third-party requestors
5. Assess and build interfaces, if needed, with our IT team and all
   third-party software in the Records Office
6. Further development and review of BannerWeb processes and capabilities to students,
   faculty and advisors
7. Provide training for faculty and advisors on BannerWeb, Degree Works and other enrollment-related
   software
8. On an occasional basis, travel to an off-campus meeting site to attend institutional workshops
9. Address students
   in public forums
10. Provide support to other strategic enrollment departments, as needed.
11. Assist with registration,
    commencement, and other strategic enrollment related events
12. Required to work some evenings and weekends

Other
Functions

Individuals in this job may be assigned one or more of the following tasks on a rotating or as-needed basis.

1. Provide training to faculty, staff and students on best practices related to Banner and higher education

2. Be available to
offer customer service and cover reception area if needed

3. Attend meetings in the absence of the Registrar.

4. Perform other
duties as assigned

Required Knowledge, Skills, and Abilities

The individual in this job must possess these skills
and abilities or be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable
accommodation, using some other combination of skills and abilities.

1. Excellent oral and written communication skills

2.
Knowledge of all regulations, policies and procedures governing best practice in higher education

3. Knowledge of departmental
policies and procedures.

4. Knowledge of University policies and procedures.

5. Knowledge of FERPA and confidentiality of
student records.

Qualification Standards

1. Education: Bachelor’s degree required. Master’s degree
preferred

2. Successful experience: At least five years of experience in higher education is required. Proven success in customer
service and higher education; computer proficiency; organizational skills; experience working with a student/business information system and
database.

3. At least three years of supervisory experience in customer service, higher education or related field

4. Flexible
work schedule to include some evenings and weekends

5. Other: Professional demeanor and ability to work effectively with various
constituencies including potential/incoming students and their families, current students and their families, faculty, administrators, and
the public.

Performance Standards

The criteria for evaluation in this position include, but are not limited to, the
following:

1. Excellent verbal and written communication skills are required.

2. Demonstrate knowledge of the DSU
Fundamentals.

3. Demonstrate compliance with all policies, procedures and regulations

4. Demonstrate ability to resolve
problems timely and effectively.

5. Uphold security and integrity of student academic records.

6. Provide weekly reports to
Registrar

7. Provide project updates to Registrar

8. Demonstrate excellent customer service

9. Demonstrate current
knowledge of FERPA

10 Demonstrate ability to supervise reception area for effective customer service