Dean Honda Hiring for Service Advisor / Customer Service Job at Pittsburgh, PA Full Time

Service Advisor / Customer Service
Dean Honda, Pleasant Hills
Dean Honda is searching for a professional customer service representative who can provide customers with an exceptional experience when they bring their vehicle in for service. This is a customer-facing position, so we’re looking for someone who has an up-beat and positive personality! We are willing to train the right person. This is an opportunity to build a great career without a college degree or secondary education in automotive training.
Read below for more details about the position.
Responsibilities include:

• Maintaining detailed documentation of work being performed on customer vehicles.
• Create repair orders with all necessary vehicle and customer information.
• Communicate with fellow employees (parts personnel, technicians, etc.) to effectively manage the service process.
• Clearly communicate to the customer the multi-point inspection results and make appropriate/necessary recommendations to the customer.
• Provide an exceptional customer experience to ALL customers of Dean Honda by keeping customers updated on repair timelines and explanation of repairs.
• Keep up to date with all factory technical service bulletins and campaigns; and complete all necessary manufacturer training.
• Abide by Pennsylvania and Honda service and repair standards.
• Recognize job-building opportunities while always keeping the customers’ best interest in mind.

Certifications/requirements:

• Excellent work ethic, positive attitude and dependability.
• Experience at a dealership and/or independent repair facility preferred, but not required. We are willing to train the right person!
• Basic computer skills – ability to navigate various websites and software programs.
• Fluent typing skills.
• Organizational skills with the ability to multi-task.
• Attention to details (i.e. following up with customers and maintaining work order timelines).
• Honda vehicle experience helpful, but not required.
• DealerTrack DMS experience helpful, but not required.
• Valid driver’s license and responsible driving record.
• Ability to pass a pre-employment background check and drug screen.

Earning potential: $50,000 to $90,000 /year (compensation is structured as a base salary + commission)
Benefits:

• Reasonable work schedule with approximately 48 hours/week
• Medical, vision, and dental (available after 60-day probation period)
• Additional voluntary benefits
• 401K retirement program with percentage match (available after 90-day probation period)
• Paid vacation and sick time off (after 90-day probation period)
• Access to discounts on consumer products through an online employee portal
• Access to an Employee Assistance Program to help you navigate non-work-related changes happening in your life
• Access to a health advocate to help you navigate the healthcare system (if enrolled in Dean Honda’s medical plan)
• Employee discounts on vehicles, service and parts

All qualified applicants are encouraged to apply. Dean Honda is an equal opportunity employer.

Job Type: Full-time

Pay: $50,000.00 – $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability

Shift:

• Day shift

Work Location: One location