De Rigo REM Hiring for Customer Service Representative Job at Sun Valley, CA Full Time

Customer Service Representative

De Rigo REM, a leader in the design and distribution of fashion eyewear, located in the Northeast San Fernando Valley, is seeking a Customer Service Representative. We are looking for someone who is passionate about details and excellent at both verbal and written communication.

This position is responsible for the daily servicing of our customers request to place orders, answer questions, trouble shoot, investigate, and provide information on product or services. They must be able to contribute and work as a team player assisting the department, territory sales representatives, regional managers, and key accounts national.

Job Description:

• Create sales orders received by phone, email, and fax.
• Process Online Orders.
• Inventory: understand stock screen; quantity allocated, back-orders, knowing delivery date of expected product.
• Back-orders: expected back-order date; back-order list; back-order release; and invoicing, picking, and shipping of back-orders
• Issue return authorizations to customers
• Assist in new account set up and customer maintenance.
• Track packages for customers and file claims if package is lost.
• Respond to customers via email.

Qualifications & Skills

• Quick & accurate order/data entry
• Proficiency at MS Word/Excel
• Professional business demeanor
• Attention to detail
• Multi-task oriented
• Sales support experience is a plus
• Fashion experience a plus
• SAP experience a plus
• 1 to 3 years’ customer service experience
• Current customer service job preferred

Application Process

Pay Range: $16.50-$17.50 depending on experience.

Qualified candidates will be interviewed by The VP and Supervisor of Customer Service.

Only local candidates need apply. We offer competitive wages and excellent benefits including 401(k) as well as the opportunity to work in a business casual environment. Please apply through the job posting site. Please learn more about us at: www.derigo.us

De Rigo REM is an Equal Opportunity Employer and does not discriminate in hiring based on federally-protected classifications (i.e., race, color, national origin, ancestry, religion, sex, disability, veteran status, age (40 or over), sexual orientation, marital status or genetic information).

Job Type: Full-time

Pay: $16.50 – $17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Sun Valley, CA 91352: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location