Datavant Hiring for Vice President, Provider Operations at San Francisco, CA  Full Time

Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. We are a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

The Vice President of Operations serves a key role on the Release of Information Operations leadership team while aiding in establishing and delivering on the region’s organizational strategic plans. The Vice President of Operations provides direction, leadership and management to the Release of Information Operations Team including Regional Managers and Supervisors. The Vice President of Operations is also responsible for establishing and maintaining communication with new and existing customers to establish and maintain our service offerings. If you are a high achiever with a successful track record of Account Management leadership in operations focused on Health Information Management and/or related markets and seeking to further advance earnings potential and career growth opportunity, this is a great fit.

You will:

• Provide leadership for a ~200-person service operations organization with ~10 direct reports that focuses on customer satisfaction through Delivery of Excellence and Quality Improvement processes.
• Lead strategic initiatives such as Company technology deployment and support strategies, training requirements and execution, and technical support processes to improve productivity and customer retention.
• Provide Regional leadership focused on attracting, developing, and retaining top talent.
• Deliver service contribution margin targets by optimizing service capabilities and variable cost productivity initiatives.
• Ensure ongoing communications with providers and/or Health Information Management Directors in accordance with client contracts and identify opportunities to improve service levels and negotiate service agreements on a regional level.
• Responsible for regional financial performance, quality, and continuous improvement.
• Stay up to date with current and pending laws/regulations pertinent to the industry, while participating in external association as appropriate
• Responsible for upholding security and confidentiality regulations, and facility policies and procedures for access and review of all medical records.
• Achieve financial outcomes while establishing and meeting key performance indicators
• Ensure company has the best people necessary to achieve current and future business needs, including but not limited to, recruiting and selecting new leaders, mentoring existing leaders, and holding others accountable for recruiting and mentoring
• Develop, implement, and execute on performance plans to encourage and achieve improvement in underperforming areas
• Lead the day-to-day service delivery operations and success of our customers
• Utilize resources in the most efficient and cost-effective manner, balancing between centralized, decentralized and outsourced options
• Drive associate engagement and builds culture that is aligned with company’s values
• Meet or exceed customer expectations while balancing customer needs and wants with what is best for the company
• Set a high bar for performance
• Ensure company maintains competitive advantage and takes steps necessary to close gaps
• Chaperone a data driven culture on a foundation of continuous improvement
• Actively participate within the Zone Leadership Team to ensure collaboration and best practice sharing amongst the broader portfolio
• Full P&L management including annual and strategic planning cycles
• Actively participate in industry associations and regulatory engagements to represent Datavant as the premier provider of release of information (ROI) services in the healthcare industry
• Proven developer/coach of people utilizing transparency and open dialog to promote a culture of accountability
• Maniacal focus on key measures combined with a high bias for action
• Relentlessly protect patient information on behalf of providers, patients, and government entities
• Consistently represent the highest standard for upholding security and confidentiality regulations, and facility policies and procedures for access and review of all medical records

Qualifications:

• Minimum of 5 years’ experience in healthcare information technology and services or related field
• Minimum of 5 years’ experience in leadership role
• Minimum of 5 years’ experience managing customer relationships
• Passion in driving client success to the next level
• Demonstrated ability to lead and develop people and get results through others
• Ability to organize and manage multiple priorities
• Ability to work collaboratively across functions and teams
• Problem analysis and problem resolution at both a strategic and functional level
• Ability to travel regionally 30%
• Strong communication skills, both verbal and written
• Executive presentation skills
• Ability to work well in fast-paced changing environment and is comfortable with ambiguity
• Negotiation, mediation and conflict management skills
• For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.
• Bachelor’s degree in business, engineering, or related field

What makes you stand out:

• Master’s degree
• Registered health information technician (RHIT) or Register Health Information Administrator (RHIA) certification
• Knowledge of Release of Information in Healthcare

We are committed to building a diverse team of Datavanters who are smart, nice, and get things done, where every Datavanter is empowered to bring their authentic self to their work. We are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

We’re building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. This means we default to simple job titles (e.g., Software Engineer) rather than complex ones (e.g., Senior Software Engineer). The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is $120,000 – 190,000.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be anonymous and used to help us identify areas of improvement in our recruitment process. (We can only see aggregate responses, not individual responses. In fact, we aren’t even able to see if you’ve responded or not.) Responding is your choice and it will not be used in any way in our hiring process.

We are committed to building a diverse team of Datavanters where every Datavanter is empowered to bring their authentic self to their work. We are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.