Dartmouth College Hiring for AV IT Technology Consultant II at Hanover, NH Full Time

Posting date:

03/01/2024

Open Until Filled:

Yes

Position Number:

1128782

Position Title:

AV IT Technology Consultant II

Department this Position Reports to:

Director, Client Services Manager

Hiring Range Minimum:

$26.94/hr.

Hiring Range Maximum:

$33.67/hr.

Union Type:

Not a Union Position

SEIU Level:

Not an SEIU Position

FLSA Status:

Non-Exempt

Employment Category:

Regular Full Time

Scheduled Months per Year:

12

Scheduled Hours per Week:

40

Schedule:

M-F, 8a-5p

Location of Position:

Hanover, NH

Remote Work Eligibility?:

Onsite only

Is this a term position?:

No

If yes, length of term in months.:

NA

Is this a grant funded position?:

No

Position Purpose:

The Client Technology Consultant, AV IT lI (CTCAVII) provides specialized core technology support and consulting services to Dartmouth departments, enhancing the utilization of AV IT and related client technologies. Focusing on the administration and development of core technologies and services, this role supports departmental objectives and enhances the campus technology landscape, facilitating a conducive environment for learning and administration.

Required Qualifications – Education and Yrs Exp:

Associates plus 3+ years’ experience or equivalent combination of education and experience

Required Qualifications – Skills, Knowledge and Abilities:

• Associate’s degree with 3-5 years relevant work experience or the equivalent combination of education, experience, and certification.
• Experience working in a client-facing technology support role.
• Experience supporting AV IT Systems, desktop and mobile operating systems, applications, and peripherals.
• Demonstrated effective verbal and written communication skills.
• Experience working in a fast-paced environment managing multiple tasks and priorities.
• Familiarity with endpoint management concepts and tools.
• Familiarity with scripting concepts and languages.
• Demonstrated ability to work effectively on teams and lead team initiatives.
• Demonstrated ability to organize and manage project work.
• Demonstrated ability to mentor and teach others.
• Provides outstanding client service through support interactions with clients.

Preferred Qualifications:

• Experience working in an Academic environment.
• Technology-related professional certifications.

Department Contact for Recruitment Inquiries:

Jonathan Kulp

Department Contact Phone Number:

603.646.6110

Department Contact for Cover Letter and Title:

Bradley Shulda

Department Contact’s Phone Number:

603.646.6579

Equal Opportunity Employer:

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Background Check:

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?:

Preferred, but not required

Special Instructions to Applicants:

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Quick Link:

https://searchjobs.dartmouth.edu/postings/72713

Description:

TECHNOLOGY SUPPORT

• Provides advanced support for accounts and access.
• Acts as Subject Matter Expert for two or more AV IT related technologies.
• Provides advanced technology support for AV IT systems, computers, devices, and software.
• Uses endpoint management tools to manage and support client department devices.
• Updates and improves existing scripts and automation to provide technology and client support.
• Provides business relationship management for client departments and consults with clients on technology use and solutions.
• Creates, maintains, and applies knowledge materials for technology support.

Percentage Of Time:

65%

Description:

PROJECT MANAGEMENT AND COLLABORATION

• Leads Client Technology Consulting process improvement initiatives.
• Leads and manages Clients Services projects.
• Collaborates with internal teams to share information, build relationships, and accomplish shared goals.

Percentage Of Time:

15%

Description:

TRAINING AND DEVELOPMENT

• Trains and mentors Client Technology Consultant – AV I colleagues.
• Continuously develops subject matter expertise for existing and emerging technologies.

Percentage Of Time:

15%

Description:

Performs other duties as assigned – 5%

Percentage Of Time:

5%

–:

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

–:

Performs other duties as assigned.