Dansources Technical Services Hiring for Software Specialist – Senior Deskside Engineer Job at Washington, DC Full Time

Our client is seeking to hire a Jr. Deskside Engineer to provide support to the Department of Transportation’s Enterprise IT Infrastructure environment. Our work will assist with the management of IT services for the Chief Information Officer (CIO) including: Service Desk, Incident Management, Customer Service Operations, Database Administration, Telephone & Conference Call Services, Desktop Support, Mobile Device Support, and Remote Access Support.

ITIL V4 Foundation is higly desired.

Job Role Specific Requirements:
1. Life-cycle Refresh Project Tasks
2. IMAC Service Requests
3. Incident Management troubleshooting
4. Mobile Device Management

Primary Responsibilities

• Responsible for providing desk side support to end users when a move, add, change is requested.
• Assists in end user hardware and software deployment.
• Updates status of queued service requests with the IT service management system.
• Escalates complex problems to Mid-level Desk side Engineers.
• Troubleshoots basic issues during deployments and attempts to remediate issues before escalating.

Basic Qualifications

• Requires high school diploma or equivalent and 3+ years of prior relevant experience.
• Must be willing to work effectively within a team environment in a fast-paced support role.
• Must possess excellent communication skills.
• Must possess excellent problem- solving skills
• Must be able to obtain a public trust clearance.

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and
the ability to obtain a public trust

Job Types: Full-time, Temporary

Pay: $72,000.00 – $85,000.00 per year

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Washington, DC: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location