Cyclomedia Technology Inc Hiring for Software Support Job at Middleton, WI Full Time

Visualize a better world!

Software Support

Job Summary

We are looking for someone to join our Development team to support out software internally.

Do you enjoy problem solving? Are you good at communicating with others? Then you should read more about this role!

In this role, you will support Cyclomedia’s Data Insights software products. You will manage and provide support to our internal users (in the US and Globally). You will communicate with these teams to work through support related items. Our team will reach out to you if they have software issues and you will help them to resolution. In addition, you will provide updates on our software to the team.

This position will have earlier office hours to ensure global support of our European team. You will work 6:00am – 2:30 pm and must be located in the Middleton, WI area.

Job Duties

• Manage software support for our internal users, European colleagues and global partners
• Monitor the support channel(s) in Teams and respond to any posts
• Respond to any support emails from our teams
• Work with or Product Tester and Product Testing and Support Lead when needed, to identify and replicate software bugs and issues
• Communicate software updates or announcements
• Collaborate with Training to communicate about any workarounds or issues that are know

Skills and Experience

• Experience with 3D Analytics Products is preferred
• Strong problem solving and analytical skills
• Proficient in Windows and basic computer skills
• Excellent written and verbal communication skills
• Self-starter with efficient time management and organizational skills
• Knowledge and understanding of Cyclomedia Data Extraction and QA procedures

About Us

Cyclomedia’s team helps make the world safer, greener, more accessible, and smarter!

With over 30 years of proven experience capturing street level imagery in different environments, Cyclomedia develops, builds, and operates the world’s most advanced mobile mapping systems. A combination of sensors ranging from cameras and LiDAR scanners to state-of-the-art positioning systems captures, measures, identifies and maps areas in the United States and Europe.

Benefits

Working with Cyclomedia has benefits! The benefits go beyond assisting others and helping make the world a greener place. Below are just a few of the additional benefits of joining our team.

• Affordable medical, dental, and vision insurance with domestic partner coverage
• 401(k) Plan with company match
• Life and disability insurance
• Paid time off, including your birthday and holidays
• Employee assistance program
• A fun and collaborative team

Learn more about us at www.cyclomedia.com

Job Type: Full-time

Pay: $38,000.00 – $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Middleton, WI 53562: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 3 years (Preferred)

Work Location: One location