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CyberCoders Hiring for Desktop Support Job at San Antonio, TX Full Time
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Desktop Support
If you are a CompTIA Security+ certified Desktop Support Technician, please read on!
What You Will Be Doing
First-level support of all inbound calls, generating an Incident for all new issues.
Accurately logging, ticketing, and tracking/owning all incidents.
First contact resolution of desktop issues or follow proper escalation procedures
Provide accurate, timely, and professional resolution on all supported issues.
Timely, accurate, thorough and professional follow-up on all Incidents.
Quickly identify and escalate high-priority issues.
Accurately triaging/assigning/escalating tickets per current processes and standards.
Maintain dependable attendance and schedule adherence.
Accurately logging, ticketing, and tracking/owning all incidents.
First contact resolution of desktop issues or follow proper escalation procedures
Provide accurate, timely, and professional resolution on all supported issues.
Timely, accurate, thorough and professional follow-up on all Incidents.
Quickly identify and escalate high-priority issues.
Accurately triaging/assigning/escalating tickets per current processes and standards.
Maintain dependable attendance and schedule adherence.
What You Need for this Position
Certifications:
MUST HAVE CompTIA Security+ CE certification
Microsoft Certified IT Professional (MCP) and/or Help Desk Institute (HDI) certifications , desired.
MUST HAVE CompTIA Security+ CE certification
Microsoft Certified IT Professional (MCP) and/or Help Desk Institute (HDI) certifications , desired.
Department of Defense security clearance (ADP II Public Trust), or the ability to obtain one.
Ability to support any shift within a 24/7/365 environment, including early mornings, late nights, weekends, and holidays.
Familiar with ITIL and Service Desk support methodology.
Strong critical thinking skills that facilitate expedient problem solving
Strong communication skil
The ability to effectively communicate technical matters to a non-technical audience
Hardware/software maintenance skills
Ability to multitask while staying focused in a fast-paced competitive environment
Proficient with Microsoft Office
Proficient with Windows 7 and Windows 10 operating system
Knowledge of mobile devices
Experienced in the use of remote access applications
Able to work in a team environment
Able to resolve technical issues within the policies and guidelines provided
Excellent customer service skills
So, if you are a CompTIA Security+ certified Desktop Support Technician with experience, please apply today!
Colorado employees will receive paid sick leave. For additional information about available benefits, please contact Kimberly Jackson
Applicants must be authorized to work in the U.S.
CyberCoders, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
