Cuyahoga Community College Looking for Student Liaison, Veterans and Military Connected Services Full Time

Department: Veterans Initiative

Location: Western Campus

Reports To:  CW Director, Veterans/Military Connected Services

Recruitment Type:  External/Internal 

Requisition ID: req4245 

Employment Type: Full-Time Support Staff

Union Position: Non-Union

Work Schedule: Mostly standard college operating hours, with some evening and weekend hours possible.

Number of Openings:  1

Job Description:

SUMMARY

Provides personal, academic, and
career advising to Tri-C students.  Conducts educational classes and workshops, and both individual and
group tutoring sessions.  Collaborates
with faculty, staff, and counselors to ensure optimum student support.

ESSENTIAL
FUNCTIONS

• Provides academic, career, and personal advising to Tri-c students
• Develops Educational Plans and monitors participants’ academic progress
• Assists participants in completing financial aid, completing scholarship applications, and writing essays/papers
• Maintains accurate and timely documentation of student contacts to ensure compliance with the U.S. Department of Education, the College, and Veterans and Military-Connected Services
• Conducts educational classes and workshops
• Conducts individual and small group tutoring sessions
• Facilitates supplemental instruction for participants enrolled in high-risk courses
• Meets regularly with students for participant and program evaluations
• Works collaboratively with the Student Counseling department to ensure efficient student referrals when needed
• Meets with faculty regarding student progress and course content/materials, as needed
• Assists in writing and editing the Program newsletter
• Supports both the recruitment and retention of potential and current students
• Assists with the planning and coordination of program events as needed
• Performs other duties as assigned

REQUIRED QUALIFICATIONS

EDUCATION
AND EXPERIENCE/TRAINING

• Bachelor’s Degree in a related field
• Significant related experience may substitute for education
• Minimum of two years of demonstrated experience advising, counseling, and/or teaching under-prepared students
• Demonstrated experience making sound decisions that affect a work unit or team
• Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations

KNOWLEDGE,
SKILLS and ABILITIES

• Possess excellent written, verbal and interpersonal communication skills
• Ability to develop and implement creative strategic community development relations plan
• Possess strong organizational and time-management skills
• Works accurately with great attention to detail
• Ability to prioritize/handle multiple tasks and work with deadlines in a dynamic environment
• Ability to promote collaboration, teamwork, and involve all stakeholders in decision-making processes
• Possess sound understanding of the needs of the Veterans community
• Ability to work well with faculty and administrators
• Possess willingness and ability to work evenings and weekends as needed
• Ability to enter, monitor and interpret student data accurately
• Excellent customer service skills and proven ability to develop and sustain productive customer relationships
• Ability to effectively complete work assignments independently
• Possess working knowledge of student advising concepts, practices and procedures with the ability to use in varied situations as it pertains to the departmental focus
• Demonstrated basic project management skills
• Demonstrated basic Blackboard skills (or equivalent program)
• Demonstrated intermediate Banner System skills (or equivalent program)
• Demonstrated intermediate proficiency with Microsoft Outlook, Word, and PowerPoint
• Demonstrated basic proficiency with Microsoft Excel and Access
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
• Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects
• Ability to develop and maintain relationships with key contacts to enhance work flow and quality
• Possess sensitivity to appropriately respond to the needs of a diverse population

COMPETENCIES

CRITICAL
COMPETENCIES

• Service Focus
• Communications
• Quality of Work

VERY
IMPORTANT COMPETENCIES

• Collaboration
• Adaptability

IMPORTANT COMPETENCIES

• Time Utilization
• Continuous Improvement

PREFERRED
QUALIFICATIONS

EDUCATION
AND EXPERIENCE/TRAINING

• Master’s Degree in a related field
• Demonstrated experience and/or familiarity with Blumen

PHYSICAL DEMANDS/WORKING CONDITIONS
(The demands described here are representative of those
that must be met by an employee to successfully perform the essential functions
of this job.  Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential
functions.)

• The work is performed in a normal, professional office environment;
• The work area is adequately lighted, heated and ventilated;
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type.  However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

EQUAL OPPORTUNITY STATEMENT
Cuyahoga Community College is
committed to attaining excellence through the recruitment and retention of a qualified
and diverse workforce. Cuyahoga Community College is an equal
employment/educational opportunity institution.

Special Note:

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume.  It is recommended that you have these documents ready to be attached electronically to the online application.  This system accepts only MS Word or PDF attachments.  Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.