Cuesta College Looking for Student Support Resolution Coordinator Full Time

Student Support Resolution Coordinator

Cuesta College

Salary: $63,384.00 – $69,876.00 Annually
Job Type: Full Time
Job Number: FY2324-00044
Location: San Luis Obispo & North County Campus, CA
Department: Student Success & Support Programs
Closing: 8/10/2023 11:59 PM Pacific

Job Description Summary

This position supports both the San Luis Obispo campus and the North County Campus in Paso Robles. The ideal candidate will be available for the following work schedule: Monday, Thursday and Friday: 8:00am – 5:00pm; Tuesday and Wednesday: 9:00am-6:00pm

Occasional evening and weekend work is expected.

DEFINITION

Under general supervision of the assigned administrator, informally mediate solutions for students in collaboration with various divisions, departments and college employees across the district, thoroughly document due process proceedings and the fair and equitable treatment of students, provide administrative support for student judicial proceedings and provide students, faculty, staff and the general public, information regarding Education Code and district policies, rules and regulations, and assist with the interpretation, clarification, and enforcement of such policies, rules and regulations. Resolution assistance for students includes student code of conduct violations, student mental health and well-being concerns, student concerns/complaints, petitions and appeals, and student crisis intervention.

DISTINGUISHING CHARACTERISTICS

The Student Support Resolution Coordinator is distinguished from other positions by the requirement that incumbent(s) have extensive technical knowledge of all departments with whom students have direct contact including Instruction, Administrative Services, Human Resources and Student Support Programs; that incumbent(s) have a working knowledge of District policies, rules and regulations, and the organizational structure; that incumbent(s) independently assemble, compile, and report related data; and that incumbent(s) have strong critical thinking, problem solving, and diplomacy skills.

This position promotes Guided Pathways framework, student learning and/or institutional effectiveness by assuring that the Assistant Superintendent/Vice President Student Success & Support Programs or designee embodies a positive and constructive approach to student resolution issues, that the office works in a cooperative and collaborative manner with other district departments and divisions and that the office provides speedy resolution to problems and concerns through dialog on college processes, research, facilitation and/or appropriate referral.

ABOUT THE COLLEGE

Where You Will Work
Serving all of San Luis Obispo County, Cuesta College has provided comprehensive associate degree offerings, certificates, and community programs to the region since 1964. The main campus is located along scenic highway 1, west of San Luis Obispo and east of the beaches of the Pacific Ocean. Cuesta College has a North County Campus in Paso Robles, and South County Center, in Arroyo Grande.

Who We Are
Equity, diversity, and inclusion are essential to our culture and the work we do. Cuesta College is proud to be a designated Hispanic-Serving Institution (HSI) committed to racial and socio-economic diversity as it reflects our communities and student populations. We actively seek to attract candidates who share this commitment to equity, diversity, and inclusion. As part of the Cuesta College team, you can expect to be part of a collaborative community of faculty, classified professionals, administrators, students, and community partners advancing educational excellence with intentional support services leading to student success and completion.

Additional information about the college can be found at
https://www.cuesta.edu/about/index.html
The college planning documents can be found at
https://www.cuesta.edu/about/collegeplans/index.html
Our Student Equity Action Plan can be found at
https://www.cuesta.edu/about/info/equity/index.html
We offer comprehensive benefit options. Information about benefits can be found at
https://www.cuesta.edu/about/depts/benefits-insurance/index.html

Essential Functions & Qualifications

ESSENTIAL FUNCTIONS

• Serve as a resolution point of contact for students, faculty, staff, and the general public;
• Demonstrate patience and diplomacy when communicating with students, staff and the public;
• Informally mediate solutions for students in collaboration with various divisions, departments and college employees across the district;
• Provide fair and equitable treatment and due process for students;
• Provide information to students, faculty, staff and public regarding Student Support Services and College policies, practices, and procedures;
• Facilitate training to faculty and staff on the concern/complaint resolution process, college policies and procedures on handling concerns/complaints, Student Code of Conduct and other college policies and procedures;
• Direct students to the District’s Title IX Officer when appropriate;
• Receive, record, and respond to Student Well-Being/Incident Reports;
• Identify and understand Title IX rules and regulations, refer appropriately to the Title IX Coordinator;
• Provide administrative support to the Vice President of Student Success & Support Programs, researching Student Well Being and Incident Report details and assembling all documentation related to the student concern/complaint process;
• Identify the need for student mental health support and provide link to mental health services;
• Advise students on available college resources;
• Effectively communicate student concern/complaint process to students;
• Maintain data base and due process evidence for student concerns/complaints and grievances;
• Work with and maintain confidentiality of personnel and student records, data information and other sensitive files;
• Research and provide information through California Education Code, FERPA (Family Educational Rights and Privacy Act), Privacy Act, Cuesta Board Policy and Administrative Procedures, Faculty Manual, Chancellor’s Office, Internet and other sources;
• Provide policy information regarding student appeals processes and assemble supporting documentation;
• Liaison for student discipline history with external investigators and in response to subpoena;
• Maintain student discipline database, log and file student incident reports, student concerns/complaints;
• Mediate and defuse angry students, and the public and facilitate timely problem resolution involving faculty, staff, and administrators;
• Develop, update, and maintain procedure manuals and forms as required;
• Assemble data, compile, and compose correspondence;
• Work independently with a minimum of supervision;
• Produce materials to support resolution and advance student understanding of process;
• Provide additional student support services on behalf of the Vice President Student Success & Support Programs Office as needed; and
• Perform other related duties as required.

QUALIFICATIONS

Education:

Required

Preferred

• Bachelor’s Degree;
• Certificate in Conflict Resolution, Mediation techniques and Communication skills;
• Crisis Intervention training;
• Trauma Informed and Care training;
• Customer Service training;
• Identifying Suicidal and Threat Assessment training;

Experience:
Preferred

• Experience working with students in a higher education setting.

Knowledge of:

• How to work effectively with students, faculty, staff and public;
• Conflict resolution skills;
• De-escalation techniques;
• Current technologies, personal computer, and associated office software such as word processing, spreadsheet, presentation, and/or database software;
• Correct usage of English, grammar, spelling, punctuation, and vocabulary; and
• District policies and procedures.

Ability to:

• Establish and maintain cooperative working relationships with those contacted in the performance of duties;
• Demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students and of staff and students with physical and learning disabilities;
• Problem solve, gather and analyze information to develop options for resolution; and
• Remain independent, neutral, impartial, and exercise good judgment.

Physical ability to:

• Read and comprehend printed matter and text and data on computer monitors;
• Communicate intelligibly and effectively via speech, telephone, written correspondence, and/or email;
• Sit or stand for extended periods of time;
• Lift and/or carry 25 pounds; and
• Exert manual dexterity sufficient for keyboard and other office equipment operation.

License and Certificates (current within the last year):

Required

• Valid driver’s license and eligible to obtain California driver’s license upon hire.

Preferred

• Certificate in Conflict Resolution, Mediation Techniques and Communication Skills;
• Certificate in Crisis Intervention Training

Additional Information

REQUIRED DOCUMENTS TO APPLY
Candidates will be required to submit ALL of the required documents below when applying for this position. When uploading documents, PDF uploads are preferred.

1. Cover letter;
2. Resume;
3. Reference List (see further instructions below);
4. Diversity statement (see further instructions below).

Diversity Statement Instructions: Cuesta College is committed to building and maintaining a workforce that reflects and honors the diversity of our students. It is important to us that our faculty, staff, and administrators demonstrate an understanding of, sensitivity to, and respect for the diverse academic, socioeconomic, ethnic, and religious backgrounds as well as sexual orientation and abilities of all constituents in the Cuesta College community.

In 500 words or less, with consideration to our Mission Statement and our values expressed above, please explain how you will demonstrate your commitment to diversity, equity, and inclusion in this position.

Reference List Instructions: Your reference list must include three professional references, their contact information, and their relationship to you.

Completed online applications and all supporting documents must be submitted by the closing date for this position. LATE, INCOMPLETE, FAXED, MAILED OR EMAILED APPLICATIONS WILL NOT BE ACCEPTED.

SALARY SCHEDULE
Below is the full salary schedule range for this position, steps A through E. Per Cuesta College’s bargaining agreement, new employees are placed at Steps A through C, which is the anticipated hiring range also listed below. The bargaining agreement also includes step and longevity increases. For a full salary schedule, please see our website: https://www.cuesta.edu/about/depts/humanresources/salary_schedules.html

• Salary Schedule Range: $5,282 – $6,420 per month.
• Anticipated Hiring Range: $5,282 – $5,823 per month.

ADDITIONAL INFORMATION
Cuesta College will not sponsor any visa applications.

San Luis Obispo County Community College District (“Cuesta College”) is an equal opportunity employer committed to nondiscrimination on the basis of race, ethnicity, color, religion, national origin, sexual orientation, gender, gender identity, gender expression, marital status, medical condition, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), age, disability (physical and mental), genetic information, military and veteran status, or any other characteristic protected by applicable federal and state law in admission and access to, or treatment in employment, educational programs or activities at any of its campuses. Reasonable accommodations will be provided for applicants with disabilities who self-disclose. Cuesta College also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, and stalking.

In compliance with California law, all prospective staff and students are entitled to read the Annual Security Report, published each October by the Cuesta College Department of Public Safety. This report contains information about our emergency and crime reporting procedures, as well as crime statistics for the past 3 years. You may request a copy of this report at one of our two Public Safety Offices: on SLO campus at Building 6600A or on North County Campus at building N1021, during campus business hours. You may also access the complete text of this report at the following website address: https://www.cuesta.edu/about/depts/publicsafety/clery_act

Cuesta College uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires. E-Verify is an Internet-based system that compares information from an employee’s Form I-9 to data from U.S Department of Homeland Security and Social Security Administration records. For further information, visit: https://www.cuesta.edu/about/depts/humanresources/Job_Opportunities.html

Interview Process Information

Selected applicants will be invited to attend a Zoom interview and skills test on Friday, August 25, 2023.

To be considered for this position please visit our web site and apply on line at the following link: https://www.governmentjobs.com/careers/cuesta

The San Luis Obispo County Community College District promotes inclusiveness, prohibits discrimination, and encourages all qualified persons to apply. As an Equal Employment Opportunity Employer, Cuesta College actively seeks candidates with diverse backgrounds to assist students, staff, and faculty. For ADA (Americans with Disabilities Act) assistance with the application and/or interview process, please contact the Human Resources Office: (805) 546-3129.

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