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Credit Management Services Hiring for Customer Service Representative – Kearney Job at Kearney, NE Full Time
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If you are looking for work and you don’t want to work just anywhere; you want a workplace that fits you. You want a job where your hard work is acknowledged and appreciated. You want your work to mean more than just the numbers on a paycheck. You want to develop a lasting and successful career. We get it; we’re Credit Management and we are the cornerstone of a successful career. We offer:
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Quarterly Reviews for your first year & you can increase your annual earnings by $2000 during first year of employment
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Full benefit Package, including 50k paid life insurance
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Matching 401K program
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Employee Recognition and Incentives
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Continuous Training/Development
Learn more about us here: https://video.credit-mgmt.biz/video/151/employee-testimonial
Sounds great, right? Still interested? Here is what we are looking for…
Job Title: Customer Service Representative – Kearney
Salary Range: Up to $16 an hour, based on experience
Work Days/Hours: Monday thru Friday, 8:00am to 5pm
Position Summary: The Customer Service Representative is responsible for contacting consumers, gathering information needed on the account and setting up payment arrangements.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Utilize exemplary customer service skills on the telephone
- Utilize the scripted opening when the right party is reached. This includes identifying the consumer, identifying company, and asking for payment on the account
- Suggest money sources for payment of unpaid account balance
- Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system
- Performs other duties as assigned
EDUCATION and/or EXPERIENCE
High School Diploma or Equivalent
Customer Service experience is preferred
Experience in call center environment desired
Experience in office environment preferred
COMMUNICATION/TEAMWORK SKILLS
Employee must have excellent communication skills and be able to work in a team environment
TECHNOLOGY SKILLS
Computer, including Microsoft Outlook and phone experience is preferred
WORK ENVIRONMENT
Employee works in a temperature controlled office environment. Incumbent sits at a desk during regularly scheduled work hours; continuously makes telephone calls using a standard telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources.
Credit Management Services, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Credit Management Services, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Credit Management Services, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Credit Management Services, Inc. employees to perform their job duties may result in discipline up to and including discharge.
