The Technical Support Representative provides technical and network problem resolution to end-users (customers) by performing a question diagnoses while guiding users through step-by-step solutions. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner in a 24/7 in-bound call center environment.
At The Fikes Companies, our Mission is to build a highly successful company which our employees are proud of, our customers value, and the communities we serve can count on.
General Responsibilities:
Additional Duties:
Qualifications:
3+ years of recent, over-the-phone technical support experience – must have experience interacting with non-technical customers; solid communication skills; able to work in a fast-paced, high-stress environment; possess intermediate skills in MS Office; strong time management and multi-tasking skills; be able to work on-call.
The Fikes Companies is an Equal Opportunity Employer.
Job Type: Full-time
Benefits:
Schedule:
Experience:
Work Location: One location
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