Consultis Hiring for Help Desk Technician Job at Fort Lauderdale, FL Full Time

WE ARE UNABLE TO OFFER SPONSORSHIP OR THIRD PARTY REPRESENTATION FOR THIS POSITION

Consultis, a premier Technical Solutions Provider and IT Staffing Firm with the single focus of pairing the right candidate with the right employment opportunity is currently searching for a Technical Analyst (onsite) for a contract opportunity with our South Florida based client.

Requirements/Responsibilities:

· Installs new hardware, software and upgrades for various districts and departments utilizing stand alone, on-line, and/or remote environment systems.

· Provides instruction to end users in maintenance and use of software applications and hardware.

· Performs troubleshooting and repair of hardware related issues. Coordinates repair in a timely and efficient manner to minimize disruption in system utility.

· Identifies and analyzes requirements for various automated systems.

· Identifies and provides resolution to software related issues through telephone contact or on-site visits as required. Maintains inventory control records and documentation, as applicable to assigned area.

· Writes technical documentation outlining end user instructions. Posts instructions and documentation for end user reference.

· Coordinates installation of office systems products and the use of external service providers for repair and replacement of systems, components, and peripherals.

· Executes programs, as applicable, when assigned to a specific functional area, such as payroll processing, running high volume reports, data back-ups, file maintenance, system security.

· Receives and records calls, problems, and requests for new computer services in the online tracking system.

· Assists walk-up traffic to help desk window as needed.

· Trouble-shoot end user connectivity issues.

Required Qualification or Skills:

· At least 2 years of experience in applied technology customer service

· High school diploma and Comp TIA A+; Associates degree in an Information Technology field and/or Network+ or Microsoft Technology Associate (MTA) preferred.

· Experience working with Windows 7 and Windows 10.

· Experience supporting Microsoft Office

· Troubleshooting experience with Microsoft Operating Systems, Microsoft Office, experience with Windows compatible hardware troubleshooting and repair

· Must be able to work onsite 5 days a week

· Supporting a windows-based environment

· MacOS and Android troubleshooting experience a plus

· Ability to supply end user support and instruction

Job Type: Contract

Pay: $20.00 – $23.50 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Fort Lauderdale, FL 33301: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Required)
• Windows: 1 year (Required)

Work Location: One location