Log In
Sign Up
Software & Technology
Connection, Inc Hiring for IT Area Manager (FT) Job at Remote Full Time
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
RESPONSIBILITIES:
REQUIREMENTS:
Connection has a fantastic opportunity through our Technical Staffing division for an IT Area Manager. This is a direct-hire remote opportunity.
Responsible for operational management of Service Delivery Engagements. Successfully maintain portfolio of Service Engagements for a large single customer or multiple customers. Duties include: Actively participate in a transitional phase of the engagement lifecycle. Assume engagement responsibilities from PMO prior to the execution phase.
Ongoing maintenance of project logs, change order tracking, and critical issue management. Process monitoring to ensure continuous improvement. Attending customer meetings and planning sessions. Working with sales as well as internal resource teams to cultivate opportunities and optimize service performance. Responsible for KPI Reporting and Analysis. Billing and financial analysis for assigned accounts. Travel is required.
RESPONSIBILITIES:
- Customer Relationship Management though Account planning, Frequent interaction / Establish/adjust cadence, Providing proactive recommendations, S.L.A. Reporting, Demonstrating continuous improvement.
- Resource Management – Provides leadership to staff while mentoring, guiding, hiring, and firing as needed in conjunction with HR representatives.
- Service Delivery Process.
- Create / update/ maintain standard operating procedures and Run Books. Capture of data required for billing/Invoicing. Monitor KPI
- Reporting – pull reports and work with account team on the delivery of metrics to customer.
REQUIREMENTS:
- Bachelor’s Degree or the equivalent combination of education and work experience.
- ITIL V 3 Foundation certified (within 6 months).
- General knowledge of incident request systems.
- Experience with project management methodologies.
- Customer-oriented with ability to listen to and anticipate the needs of the customer.
- Industry knowledge specific to contracted service deliverables.
- Must be able to travel up to 30%.