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Software & Technology
Connection, Inc Hiring for Help Desk Technician Job at Detroit, MI Full Time
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Job Duties:
We Value:
Connection has a fantastic opportunity through our Technical Staffing division for a Help Desk Analyst in Detroit, Michigan. This is a direct hire opportunity for a terrific end client.
The position comes with strong benefits plus a company stock plan.
Job Duties:
- Provide technical assistance with computer hardware and software.
- Test and Install Computer Systems and Software.
- Resolve issues for users via phone, in person, or electronically.
- Track user issues and resolutions.
- Experience with supporting Microsoft OS.
- Experience with supporting and maintaining PC hardware.
- Knowledge to configure, support, and troubleshoot mainstream desktop applications.
- Understand the fundamentals of LAN and WAN networks and be able to deduce network connectivity issues.
- Basic Knowledge of network domains, add/remove network printers, have a basic understanding of the functionality of a network.
- Working Knowledge of Standardized OS and Software Deployment Packages.
- Collaborate with Senior Staff for Difficult Issues.
We Value:
- Must be able to communicate clearly via telephone, email, or chats and display strong listening skills to fully understand a user’s issues and needs.
- Keep files on ongoing issues and notes about specific customer repairs to identify and correct problems and work seamlessly with other members of the help desk team.
- Patience, understanding, and empathy with users at all times to make sure they are taken care of in a timely and respectable manner.
- Familiar with all the steps in the troubleshooting process for all kinds of errors and computer issues to resolve user problems quickly and effectively.
- Scrutinize every detail when confronted with a computer hardware and software issue to ensure that they are getting every piece of the puzzle to apply the best procedures for dealing with a particular problem.
