Confidential Hiring for Hotel Operations Manager Job at Windsor Mill, MD Full Time

We are seeking a Hotel Operations Manager to join our team!

The Operations Manager is responsible for ensuring that all hotel operations are carried out professionally, to standards and at the highest level of service. The operations manager will oversee Front Desk, Housekeeping, Breakfast and maintenance departments.

The candidate will be a self-started who is committed to helping achieve hotel growth by providing all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels.

Key Duties

• Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservations, guest surveys, letters and/or phone calls in an attentive, efficient, and courteous manner.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card transaction reports and maintain close observation of daily house accounts.
• Maintain complete knowledge of all hotel features and services, all room types, rates, special package and promotions, daily arrivals / departures / room availability, scheduled in-house group activities, VIPs scheduled, in-house group names, background, activities, locations, and times as well as special requests/arrangements.
• Complete daily walk-through of all operations department areas observing and instructing designated personnel to rectify any organization deficiencies.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Conduct pre-shift meeting to review information pertinent for each day of business.
• Operate all aspects of the new Hilton front office system -PEP (training will be provided), including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.

Education and Experience

Required

• 3 year(s): Hotel Management, Preferred Bachelors or better

Skills

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well. Enthusiastic, Team Player.

Job Type: Full-time

Pay: $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• On call
• Overnight shift
• Self-determined schedule
• Weekend availability

Ability to commute/relocate:

• Windsor Mill, MD 21244: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you bilingual?

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel management: 3 years (Preferred)
• Hospitality: 2 years (Preferred)

Work Location: One location