Concordia Medical Equipment Hiring for Customer Service Representative Job at Cabot, PA Full Time

Concordia Medical Equipment is seeking a dedicated Customer Service Representative with excellent communication and organizational skills to join our growing team. If you’ve worked in customer service, are tired of working evenings and weekends, and want a steady income – this job is for you! Customer Service Representative works Monday-Friday in a fast-paced environment using your customer service experience by answering phones, placing orders, and addressing customer questions. This is a full-time position with benefits.

POSITION SUMMARY

The Customer Service Representative is responsible for new patient intake activities, assessing the needs of new and existing customers, referral and customer satisfaction, resolving customer complaints, order accuracy, coordinating delivery or service, and verifying issues related to service authorization, insurance coverage, and reimbursement. The Customer Service Representative is the direct contact with customers within the retail location or via telephone. Provides compression services to clients/patients and customers in our retail location. Must be able to evaluate, assess the need for, measure and recommend compression garments and related supplies within the scope of services available from the company. Upon designation by the supervisor, additional responsibilities include: negotiate pricing, placing special orders for products and supplies, and shipping of product or supplies.

WHY SHOULD YOU APPLY?

• Excellent growth and advancement opportunities
• Education Assistance Programs (Tuition Reimbursement/Fully-Paid Tuition – your choice!)
• Top Benefits
• Unparalleled 403(b) Retirement Savings Plan
• Generous paid-time off

QUALIFICATIONS

• High school graduate or equivalent
• Excellent customer service, phone and typing skills
• Strong verbal and written communication skills
• Attention to detail and accuracy, strong organizational skills and agility in multitasking
• Ability to work together cooperatively and as a cohesive team member
• Two years of customer service experience and knowledge of medical terminology recommended.

EOE

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Cabot, PA 16023: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location