Complete Business Systems Hiring for Network Engineer Job at Arvada, CO Full Time

At CBS, our #1 priority is our company culture. Because of that, you will get the chance to work with a great team of people that love what they do, support each other, and make our clients happy. We strive to create a work/life balance and prevent corporate burn out. Our passionate and enthusiastic employees exemplify our shared values and continue to drive our company to new heights. CBS offers a full suite of benefits and work a environment that can’t be beat.

Essential Duties and Responsibilities:

• IT Support relating to technical issues involving core business applications and operating systems
• Support of disaster recovery solutions
• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
• Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource to be resolved quickly and efficiently
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Provides support to end users on a variety of issues
• Identifies, researches, and resolves technical problems
• Responds to telephone calls, email, and personnel requests for technical support
• Documents, tracks, and monitors the problem to ensure a timely resolution
• Participate in discovery sessions with prospects and customers to gather and understand their technical and functional requirements
• Interface with customer’s executives and technical representatives, CBS partners, and all levels of CBS employees.

Additional Responsibilities

• Improve customer service, perception, and satisfaction
• Fast turnaround of customer requests
• Ability to work in a team and communicate effectively
• Escalate service requests that require engineer level support

Network Tech Requirements:

• Strong understanding of network infrastructure, network hardware, and systems software.
• Ability to work with multiple vendors to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, controllers.
• Knowledge of application transport and network infrastructure protocols.
• Ability to create accurate network diagrams, and detailed documentation of client configurations and procedures for knowledgebase system.
• Provides specific detailed information for hardware and software selection.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• LAN and WAN experience with complex structures, subnets, VLANS, ACL, and security.
• Ability to think through problems and visualize solutions.
• Ability to work with all levels of staff within and outside of IT and outside the organization.
• A self-starter able to work independently but comfortable working in a team environment.
• Good analytical and problem-solving skills.

• Must have a solid, hands-on foundation with Windows OS’s and an understanding of the Microsoft 365 for Enterprise Suite.
• Solid experience in troubleshooting issues related to servers, workstations, and connectivity devices.
• Practical knowledge of hardware/software network security platforms and VPN’s.
• Data storage solutions with SAN, NAS, or Clustered
• Hands-on experience with routing/switching infrastructures, transport technology, network protocols.
• Server and client backup technologies, and image management
• Virtual hosting and Cloud technologies, including Azure, Microsoft Platform is a definite plus.

Interpersonal Skills

• Team player, independent problem solver, and owning to the end attitude.
• Strong ability to communicate technical subjects/network requirements to non-technical audiences.
• Capable of independent decision making based on broad managerial direction.

Travel

• Must have reliable transportation and valid Drivers License as you will be visiting client sites within the local region on a regular basis.

Job Type: Full-time

Pay: $50,000.00 – $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Arvada, CO 80002: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location