All Traffic Solutions Hiring for Advanced Technical Support Specialist Job at Chantilly, VA Full Time

All Traffic Solutions is a leading provider of portable, durable traffic management and safety technologies, including variable message signs, radar speed signs, and other devices. We help municipalities, law enforcement agencies, departments of transportation, emergency management agencies, and others improve safety outcomes while maximizing budget and resources.

We are pioneers in our space, forging the way with innovative solutions like our patented TraffiCloud® remote management software, which revolutionized traffic safety data and equipment management.

All Traffic Solutions is experiencing significant business growth and momentum. In the last year, we have enjoyed:

· Double-digit revenue growth

· A loyal base of 5000+ customers, including well-known major corporations

· Three significant new product launches

Job Summary

We are looking for a dynamic, experienced Technical Support Specialist for our Chantilly, VA office to provide technical support to our customers and to take care of the IT needs of our Chantilly office. The ideal candidate has a solid customer service mentality along with a technical background. You love working with people, are organized, resourceful, pay attention to detail, and above all, put timely and clear communication high on your list of priorities.

What you’ll be doing:

• Taking phone calls and responding to emails for Tier 1 & Tier 2 technical support issues from customers
• Reviewing and managing all customer technical issues and provide strategic insight to engineering and other departments as to how best to proceed with the ultimate solution
• Preparing and documenting processes and best practices for technical support with ATS products and OEM integration issues
• Tracking and communicating technical support issues working with Engineering staff as needed
• Processing RMAs and work with Production staff to ensure RMA is complete and customer is satisfied
• Providing internal IT and phone support and serve as a resource for employees on activities related to technical solutions
• Working with Engineering to QA the ATS product line
• Creating communications regarding customer issues
• Ability to travel to customer sites and provide troubleshooting and repairs
• Identifying and implement changes that improve effectiveness and efficiency of technical support
• Preparing progress reports, milestone charts, and timelines as required

Minimum Qualifications:

• 2+ years in technical support or a similar role
• Experience working with all levels of customers, staff, and resources
• Naturally curious with strong analytical and problem solving skills
• Resourceful, able to balance multiple priorities with a sense of urgency
• Ability to travel on occasion to support our customers on site.
• Impeccable attention to detail, follow up, and maintaining high quality standards
• Exceptional written and verbal communication skills
• An analytical, solution-oriented, team player attitude
• Exceptional customer service skills and the ability to build effective working relations with customers and colleagues.
• Advanced proficiency in MS PowerPoint, Excel, Word and Google Docs
• Experience with a CRM system
• Enjoy working in a fast-paced, agile, start-up environment
• Bachelor’s Degree or equivalent experience

What All Traffic can offer you:

Competitive salary and flexible work schedule. Excellent benefits including health care, dental, STD/LTD, Life Insurance, 401K with matching, PTO, holiday pay, employee referral program, a well-stocked kitchen, fun company sponsored events, and many employee-paid benefit options

A fun, yet professional, work environment that truly cares about its employees and is passionate about using technology for solutions to everyday problems.

Join Us!!

If you are dedicated to quality, have the required experience, and desire a challenging and rewarding position, please forward your resume to jobs@alltrafficsolutions.​com

All Traffic Solutions is an equal opportunity employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.​

Job Type: Full-time

Pay: $48,000.00 – $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Chantilly, VA 20151: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location