Compass Systems & Sales, LLC Hiring for I.T. Help Desk Specialist Job at Barberton, OH Full Time

Entry Level I.T. Help Desk Specialist

Compass-Systems and Sales LLC is look for a self-starter, innovative, entry level Computer/Hardware Help Desk Technician that would love to hone his/her I.T. skills in a fast-moving company. We are a small company with an international clientele who expect turn-key custom solutions for their material handling needs.

Our Help Desk Specialist position will be responsible for troubleshooting and resolving I.T. related user issues, training users and other I.T. tasks as assigned by the I.T. Director. You will Interact with employees daily. In addition to supporting our employees, you will assist with preventive maintenance of I.T. equipment and other administrative tasks required of the I.T. department.

If you are passionate about technology, we offer a position that will exercise your I.T. skills and let you learn as much as you want to learn. As a small company you will not be restrained to a single aspect of I.T. In addition, you will be mentored in your career by the IT director with over 25 years’ experience in all aspects of IT and 13 Years’ programming experience.

Work Schedule: Monday to Friday 7:00 AM to 3:30 PM with 30 Minute Lunch

Education: 2-year Associates College degree for Computer Information Systems or a degree in a related field. Since this is an entry level position no job experience is required with a degree. Non-degree – must have 4 years’ experience in I.T. including programming training fulfilling the technical requirements

Technical: The candidates training must include a working knowledge of:

· Windows workstation, such as Windows 10

· Networking basics with an idea of how routers, switches, PC connectivity and other infrastructure including cabling including fiber

· Installing and maintaining end-user applications such as Office Suite

· Customer Service skills with the ability to remain sensitive and responsive to our user’s needs.

Behavioral: The desired candidate must be

· Comfortable helping users either on the phone or in person

· A problem solver and have an instinct for troubleshooting

· Organized

· Mechanically inclined, able to work with his/her hands, and comfortable with tools

· Willing to be part of the team and help wherever help is needed

· Accountable for his/her actions

· Able to demonstrate resourcefulness and able to carry out responsibilities and assignments occasionally independently

· Able to establish and maintain a good rapport and cooperative relationship with customers and coworkers

· Able to work under pressure and complete assigned tasks under stressful situations

Physical Demands: The candidate must be able to

· Lift 30 pounds unaided

· Lift hands above shoulders

· Be able to climb a step ladder

Other Requirements:

· Must be a U.S. Citizen, Permanent Resident, or and have a valid permit to work in the United States.

This is an entry-level position that does not necessarily require past job experience but does require a passion for technology and the desire to excel in this fast-paced industry.

Essential Functions Statement(s):

· Provide support as first point of contact for any issue throughout the organization. Escalate as appropriate.

· Technology including, but not limited to, computer and network devices, AV equipment, low voltage wiring.

· Security Management such as Active Directory and other application logins such as VPN

· Desktop and laptop Operating System installation and maintenance

· Identify reoccurring issues and help devise solutions to prevent them.

· Follow assigned on-call schedule.

· Assist in analyzing outstanding help desk items.

· Assist with user support scripts

· Assist in asset management for entire company.

Job Type: Full-time

Pay: $20.00 – $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Application Question(s):

• Are you able to climb a step ladder?
• Are you able to lift 30 pounds on an infrequent basis?

Education:

• High school or equivalent (Preferred)

Experience:

• IT support: 1 year (Preferred)

Work Location: One location