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Basic Function
HollyFrontier Corporation in El Dorado, KS is seeking a Desktop Support who will be responsible for providing Information Technology (IT) technical support at the local operational level. The Desktop Support resolves mid level to advanced technical issues to the Company’s IT equipment and conducts technical assignments and projects for the IT Department under minimal supervision. This position will address and support issues related to the local operational IT systems, servers, network, printers and client support. The Desktop Support coordinates hardware and software upgrades at the local operational level.
Job Duties
ESSENTIAL JOB DUTIES/RESPONSIBILITIES: (functions considered essential as defined by ADA)
- Provides Tier 2 and Tier 3 IT support and after-hours support
- Provides advanced desktop, telecom, application, and infrastructure support
- Manages small to medium projects on an local operational level
- Provides support for local operational level application support (troubleshooting, testing and upgrades)
- Provides on-site network monitoring and support. Responds to local user support issues as assigned.
- Supports all aspects of the network
- Tests and evaluates routine network systems to eliminate problems
- Works with LAN/WAN vendors on problem resolution
- Provides support for LAN/WAN service issues
- Troubleshoots network logs
- Provides server administration duties including configuration and maintenance of Windows Server, and Citrix Server
- Provides preventative maintenance, including server monitoring, applying and testing patches, and checking for space limitations
- Oversees server issue resolution, analyzing and providing solutions for Operating System and Database Hardware issues
- Analyzes and evaluates current interface configuration, user requirements, and optimizes server topologies
- Recommends add-on technologies and customizations to Company software systems to provide efficiencies to business operations
- Writes clear, concise, and accurate documentation and provides training (i.e., work procedures, how to guides)
- Protects all Infrastructure systems from unauthorized access (i.e., MPLS, WAN, Wireless, PBX)
Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion.
Experience
A minimum of Six years of job-related experience is required.
Education Level
A minimum of a High School Diploma or equivalent is required.
PREFERRED EDUCATIONAL LEVEL:
A Bachelor’s Degree in Information Systems or related field is preferred.
Required Skills
Intermediate knowledge of applications systems and ability to apply this knowledge. Intermediate working knowledge of information systems concepts/design/development, systems development life cycle, recovery techniques, performance monitoring and tuning; decision-making, analytical, and problem solving skills. Conceptual and data analysis skills, advanced reading skills, the ability to perform intermediate mathematical calculations, intermediate reading and writing skills, and excellent interpersonal skills with the ability to effectively communicate with others, both written and verbal communication. Ability to lead to lead projects as required.
PREFERRED SKILLS:
Certifications: Microsoft and Cisco certifications (MCDST, MCSA, MCSE, MCP); Network, and software certifications (A+, N+, NET+) are preferred. ITIL Foundation
Supervisory/Managerial Responsibility
None.
Work Conditions
Office based with up to 30% travel by land and air required. Petroleum refinery and driver based environment including but not limited to chemical, pressure vessels, tanks, rotating equipment, working in confined spaces, and exposure to risk of electrical shock. Subject to all weather and varying road conditions. Occasionally required to work long hours which may include nights, weekends, holidays for regularly scheduled maintenance and emergency work and support as well as on-call availability.
Physical Requirements
Job conditions require standing, walking, sitting, twisting, stooping, crouching, kneeling, lifting and/or carrying up to 50 lbs, pushing and/or pulling up to 50 lbs, climbing up to 15 ft, talking or hearing, making visual inspections, making precise hand and finger movements, reaching or grasping, perceiving color differences, ability to wear personal protective equipment and a respirator during emergency situations as needed (beards not permitted).
Our One HFC Culture:
Our One HFC Culture focuses on five key values of Safety, Integrity, Teamwork, Ownership and Inclusion. They influence our decisions, shape our behaviors and keep us connected across the entire organization. Safety is first: We maintain a true Safety culture for our employees, communities, environments and customers. Our goal is to make sure everyone returns home safely each day. Everything we do is done with Integrity; We speak up. We listen. We do the right thing. We encourage employees to Step Up and Stand Out by championing a culture of Teamwork and Ownership. Last, but not least, we foster a culture of Inclusion by encouraging diversity of experiences, viewpoints and backgrounds. What makes each of us different, together makes us stronger.
About HollyFrontier Corporation
HollyFrontier Corporation, headquartered in Dallas, Texas, is an independent petroleum refiner and marketer that produces high value light products such as gasoline, diesel fuel, jet fuel and other specialty products. HollyFrontier owns and operates refineries located in Kansas, Oklahoma, New Mexico, and Utah and markets its refined products principally in the Southwest U.S., the Rocky Mountains extending into the Pacific Northwest and in other neighboring Plains states. In addition, HollyFrontier produces base oils and other specialized lubricants in the U.S., Canada and Netherlands, and exports products to more than 80 countries. HollyFrontier also owns a 57% limited partner interest and a non-economic general partner interest in Holly Energy Partners, L.P., a master limited partnership that provides petroleum product and crude oil transportation, terminal line, storage and throughput services to the petroleum industry, including HollyFrontier Corporation subsidiaries.
Equal Opportunity Employer
HollyFrontier Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other prohibited ground of discrimination.