Columbia Sportswear Company Hiring for Customer Care Representative – Chat Job at Portland, OR Full Time

OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.

At Columbia, we’re as passionate about the outdoors as you are. And while our gear is available worldwide, we’re proud to be based in the Pacific Northwest, where natural wonders are our playground.

Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: “It’s perfect. Now make it better.” As pioneers of relentless improvement, we are constantly evolving.

We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.

And we believe in you.

ABOUT THE POSITION

The eCommerce team powers our US and Canada Columbia.com sites as well as our Customer Care Center. From merchandising and marketing to product management and technology, the consumer is at the center of everything we do. And, the eCommerce team is known for the relentless improvement of the customer experience-always striving for a better, faster, easier experience.

Our Customer Care team maintains a high level of customer service by responding to requests and inquiries with accurate information to consumers in a courteous, efficient, and timely manner. This position will be responsible for handling consumer chats pertaining to the Warranty department or a single brand line, as well as participate in feedback and suggest improvements for current practices.

HOW YOU’LL MAKE A DIFFERENCE

• Actively participates in the handling of consumer warranty calls, chats, or emails for Columbia Sportswear Company or actively handles customer care calls, chats, or emails for a single brand line.

• Escalates issues to senior level team members. Offers assistance to new team members.

• Provides feedback through appropriate channels for customer feedback as well as process and policy improvement recommendations.

• Participates in personal career development and training to further knowledge and skills to include learning sales/service practices and policies.

• Performs other duties as assigned.

YOU ARE

• Positive and maintain open lines of communication with all Columbia Sportswear management, staff, and other departments in order to contribute to the smooth flow of information and efficient operation of the organization.

• Knowledgeable in effective telephone customer service techniques and strategies.

• Able to read, write, and speak English with strong verbal and written skills.

• Must be proficient in keyboard use and word processing.

• Able to troubleshoot, solve problems, and make logical decisions.

• Must be able to maintain a calm demeanor while dealing with difficult or unhappy customers.

YOU HAVE

• A high school education or equivalent with 2 years of general experience.

• Some experience with Excel, Microsoft Office, and experience with customer service platforms preferred.

• Retail industry and strong customer service experience preferred.

• Ability to organize and prioritize work and logically develop work plans.

• Ability to work effectively under pressure in a fast paced environment.

• Possibility of working shifts to cover nights/weekends/holidays for potential operational coverage.

To learn more about our hiring process during COVID-19, click here.

#LI-HS1

Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we’ve been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee who’s found that the greatest adventure starts with joining a company that strives to do the right thing.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the company.

At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need.