Colby College Hiring for Senior Systems Analyst at Colby College Full Time

Job DescriptionDepartment:Consulting & SolutionsPay Rate Type:SalaryEmployee Type:Job Summary:Information Technology Services
Full-Time, 12-Month, Exempt, Salaried, Administrative Staff Appointment

Reporting to the director of information technology consulting and solutions in the Office of Information Technology Services (ITS), the senior systems analyst plays a critical role in providing Colby College students, faculty, and staff with data and application solutions. In partnership with college stakeholders and in collaboration with ITS colleagues, the senior systems analyst assesses business needs and helps to deliver software solutions as part of an experienced team of technology professionals. Solutions may take the form of new application implementations or service rollouts, configuration or security changes to existing solutions, or business process workflow design. This role has significant responsibility at the enterprise level in the areas of system implementation, technical support, and maintenance, and may be responsible for deliverables with reporting. Colby College is committed to a diverse and inclusive work environment where every member of the community feels a sense of respect and belonging.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Assess business needs in a variety of higher education contexts, working closely with teams of college stakeholders, ITS staff, and vendor partners to translate those needs into technology solutions.

• Design, in close collaboration with functional owners and team members, solutions to improve or facilitate College business and academic processes with consideration of data integration and lifecycle needs.
• Thoroughly research the solution space and suggest options which fulfill needs while adhering to ITS strategy for new software and application solutions.
• Document new solutions thoroughly from a technical and user perspective
• Deliver excellent customer service in support and solution building and design.
• Play an integral role in the design and implementation of a reporting strategy, including assessing reporting and data needs and building metadata models and reports.
• Collaborate with ITS and functional colleagues to assess applications and systems for improvements; identify and prioritize those areas for improvement; and work as part of a team to deliver, test, and implement improvements.
• Troubleshoot issues and respond to incidents on production systems, applying appropriately thorough and contemporary investigative and technical methods to identify and then resolve issues.
• Provide exceptional 2nd- and 3rd-tier support to internal customers and act as intermediary for support and implementation involving third party vendors and external stakeholders.
• Serve as liaison between ITS and college stakeholders; act as a trusted advisor in all interactions in order to foster continued partnerships with staff across the college.
• Perform additional duties as assigned; duties, responsibilities, and activities may change at any time with or without notice.

QUALIFICATIONS:

• Bachelor’s degree or the equivalent in education and experience
• Minimum of three years of experience with some combination of the following is required:
  • Configuring, customizing, or maintaining some aspect of an enterprise software system at the application level; for example, building workflow within an application of building custom functionality through application-level scripting
  • Enterprise solutions such as Workday, Jenzabar, or Banner, preferably in higher education
  • High-level programming or scripting languages such as Java, JavaScript, Python, Perl, Cold Fusion
  • Maintaining and configuring web-based user interfaces to the Jenzabar CX platform
  • Querying data with SQL and working knowledge of relational databases
  • System or application administration at the enterprise level
  • Report writing or dashboard design in a tool such as PowerBI, Microsoft SSRS, Cognos, or Tableau
• Experience in translating business needs into technical solutions
• Excellent oral, written, and interpersonal communication skills, including strong relationship skills
• Knowledge of contemporary software development practices, including source control, development lifecycles and testing
• Attention to detail in both completion of work and documenting work products
• Effective time management practices, applied in a fast-paced environment
• Working knowledge of contemporary IT support fundamentals, including change control, issue, and incident workflow. And issue tracking
• Excellent troubleshooting practices and the determination to solve complex problems
• Working knowledge of project management principles
• Experience in higher education, especially in a technology role
• Collaborative, constructive, and positive approach to work
• Ability to work independently and as a member of an established team, set priorities, and work collaboratively as a member of a diverse community

KEY RELATIONSHIPS:

This position has frequent and direct contact with ITS peers and colleagues, administrative and academic personnel, and third parties such as vendor and consulting contacts.

PHYSICAL EFFORT/ENVIRONMENT:
Position involves extensive sitting, although frequent movement is necessary. Walking, standing, bending, twisting, and occasional lifting are required. Regular computer usage involving repetitive hand/wrist motion is also necessary. Some work outside of normal business hours may be required based on departmental needs.

Interested candidates should apply electronically by clicking the “Apply Now” button on the Colby College website. Please submit a letter of interest including salary requirements, resume, and the contact information of three professional references. Materials should be addressed to:

Senior Systems Analyst – Search Committee

Office of Human Resources

Colby College

5500 Mayflower Hill

Waterville, ME 04901-8855