COGS-Well Software Hiring for Customer Solutions Specialist Job at Remote Full Time

COGS-Well, LLC – Job Description
Job Title: Customer Solutions Specialist

COGS-Well Overview:

COGS-Well is a new and fast-growing software company providing inventory control and food cost analysis software to the restaurant industry. We provide an innovative combination of technology and service that is revolutionizing restaurant management.

Job Overview:

We are looking for a Customer Solutions Specialist to assist with onboarding and supporting our customers. Some experience in restaurants and an aptitude for software applications is all that we require. This position can be fulfilled by working remotely and/or in our office in Livermore, CA.

Essential Duties and Responsibilities:

• Assistance with new customer onboarding services.
• Setting up system integrations with food & beverage vendors
• Setting up system integrations with Point of Sale systems
• Setting up system integrations with Accounting systems.
• Configuring the starting database for a new customer.
• Assist in Ongoing Customer Support (via email response system):
• Answer end-user questions regarding application use.
• Trouble shoot and report any technical problems to development.

Required Knowledge and Skills:

• Restaurant experience is a plus
• Strong general computer skills.
• Ability to learn and master new software applications quickly.
• Experience in software support is a plus.
• Must be able to work independently and as part of a team.
• Good communication skills and ability to work well with people at all levels.
• Strong task tracking and management skills.
• Good problem-solving skills.

Work Environment::

A COGS-Well Customer Solutions Specialist may work remotely and/or from COGS-Well’s office in Livermore, CA.

Compensation:

• $55,000 to $75,000 annaully based on the level of fit to the required knowledge and skills.

More on COGS-Well:

COGS-Well was recently named one of the 5 hottest new technologies for the restaurant industry. COGS-Well is led by a team of seasoned entrepreneurs who have successfully launched and grown 3 prior restaurant inventory and recipe management software companies. For more information, visit https://cogs-well.com.

Job Type: Full-time

Pay: $55,000.00 – $75,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote