City of Dacono Hiring for Utility Billing Clerk Job at Dacono, CO Full Time

Job Title: Utility Billing Clerk

Department: Administration

Reports to: Finance Director

FLSA Classification: Non-Exempt

Grade: 210-220

Salary: $42,128-$62,560

Position Summary

Under the general direction of the Finance Director, the Utility Billing Clerk is the point of contact for all utility services and billing inquiries. The incumbent will also provide administrative assistance to the finance group and the city reception.

Duties and Responsibilities

*Provides customer service, greets, and directs visitors at the front desk. Receives, screens, and routes incoming phone calls. Responds to inquiries of the public and city staff regarding utility services, billing processes, and general city information.

*Assists customers with the completion of utility billing forms and documents including third party agreements, payment contracts, automatic payment applications, and email billing.

*Generates monthly utility billing, monitors, and updates customer files, and submits to third party vendor for processing.

*Performs cashier functions for utility billing. Inputs and posts to accounts, all payments and fines associated with utility services.

*Assists with reconciliation and balancing of the cash receipting system to the city’s financial accounting system.

*Assists Public Works with gathering and posting monthly meter reads, reviews readings for discrepancies, monitors consumption, and reports irregular activity to Public Works for further investigation. Runs exception report for leaks and other unusual meter activity. Initiates water connection/disconnection process including processing work orders, direct call, and installation documents.

*Generates and sends leak letters and assists with yearly excess consumption warning, and charge letters.

*Assigns customer locations/accounts for new housing developments and tracks information. Processes paperwork associated with new utility connections and reports new certifications to water treatment vendor monthly. Calculates account balances and final bills for title companies and residents on residential and commercial property transfers. Prepare service shut off and delinquency notices for residential and commercial properties.

Maintains all utility billing files and water related files throughout the month.

Updates procedure manual as needed.

Completes other duties as assigned.

Knowledge, Abilities, and Skills

· Ability to use effective interpersonal skills including the ability to maintain confidentiality

· Ability to establish and maintain effective work relationships with other employees and the public

· Ability to learn Dacono Municipal Code, policy, and procedure in related areas

· Knowledge of the use and operation of basic office equipment

· Ability to exhibit attention to detail in accuracy of data input

· Ability to organize and prioritize assigned duties and work within deadlines

· Ability to effectively organize, prioritize duties, and work within deadlines

· Ability to work independently and follow direction

· Ability to cross-train in other departments and provide coverage when necessary

· Ability to perform basic math calculations

· Ability to multi-task

Education and Experience

· High school diploma or equivalent (GED); and three (3) years related experience and/or training

· Prior billing and office administration support experience is preferred

Physical Demands and Work Environment

· Frequently lift and/or move up to 10 pounds and occasionally up to 25 pounds

· Prolonged periods sitting at a desk and working on a computer

· Work is primarily performed indoors in an office setting with frequent interruptions from telephone, email, or walk-in customers

The physical demands and work environments described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

The above statements are intended to describe the general nature of the work being performed and not intended to be an exhaustive list of all duties, responsibilities, and skills.

*Essential functions of the job

Job Type: Full-time

Pay: $20.25 – $30.08 per hour

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you understand that in order to be considered for this position you must go to Cityofdacono.com, fill in and remit an application for employment along with your resume?

Experience:

• related: 3 years (Required)

Language:

• Spanish (Preferred)

Work Location: One location