Centra Sota Cooperative Hiring for Customer Service Associate Job at Watkins, MN Full Time

It is Centra Sota Cooperative’ vision to improve lives and create a more vibrant future for farmers, families, and communities in Central MN. We are a people-focused cooperative offering honest and helpful information, innovative products, and exceptional service from a reliable team of experts who care.

Summary: It is the primary responsibility of the Customer Service Associate to provide customer service and administrative support to all our customers and patrons.

Essential Functions:

• Prompt and courteous customer service by providing accurate and timely answers to customers
• Accurate and timely order entry
• Problem solves with customers and sales staff to resolve issues in a timely manner having minimal impact on customer and the cooperative.
• Answer and direct incoming phone calls to appropriate location staff when appropriate.
• Manage the daily operations of the front desk, including cleanliness and general upkeep.
• Greet visitors, ensure they sign in and are directed to the correct destination.
• Receive packages for Centra Sota staff and ensure prompt delivery.
• Create invoices and bookings for the location
• Process customer payments to include prepay transactions
• Deposit all money including checks, credit cards and cash
• Assist staff with administrative needs such as statements, letters, email correspondence, spreadsheets, data entry, mailings, labels, etc. as needed.
• Assist with accurate location record keeping and various compliance requirements.
• Provide backup for other administrative staff as needed.
• Demonstrate a commitment to doing what is right, a solid work ethic, a strong sense of ownership, a passion for agriculture, and genuine respect for others
• Practice safe behavior while following all safety policies
• Observe and enforce all company policies
• Perform other duties as assigned

Job Requirements/Qualifications:

• Graduation from high school or GED equivalent
• Strong team work, listening and interpersonal skills (assertive but approachable and tactful), with an ability to build strong business relationships with employees, customers, and general public.
• Customer service oriented with an ability to objectively problem solve and solicits feedback for future planning;
• Creative, resourceful, self-starter who works well with minimal supervision;
• Ability to pro-actively identify areas for improvement and suggests plans for change;
• Well-organized, ability to multi-task with excellent follow through and an ability to adapt to change, works well under pressure to meet deadlines;
• Detail and results-oriented, accurate, and thorough with a commitment to accountability;
• Excellent and effective verbal, written, grammatical and analytical skills and able to carefully and accurately proof, edit communication materials;
• Excellent computer skills to include Microsoft office products

Preferred Qualifications:

• Previous experience with Agvance or similar ERP
• Prior experience in agricultural environment
• Prior experience in related customer facing role
• Knowledgeable of fuel and/or lawn care related products and services preferred

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit or stand for long periods of time as well as use hands/fingers to reach or handle, and to talk or hear. Must be able to read and write English and all vision abilities are required. Routine use of a computer and cell phone are required. Must be able to occasionally lift and/or move up to 25 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will be in a climate-controlled office setting. On occasion this role may have exposure to machinery and moving parts, airborne particles including grain dust and hazardous materials or fumes, which will require the use of personal protective equipment (PPE). The noise level in some of the work environments may require the use of hearing protection. Although most of this job is inside an office where the employee is frequently exposed to normal working conditions for an office environment with a noise level that is usually low to moderate.

Disclaimer: This job description is not a complete description of responsibility, but reflects the general qualifications, duties, and/or responsibilities necessary to perform this position. Centra Sota Cooperative reserves the right to revise the job description as circumstances warrant.

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Employee Date Supervisor Date

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Office

Ability to commute/relocate:

• Watkins, MN: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location