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CDK Global Hiring for Customer/Tech Training Instructor Job at Salt Lake City, UT Full Time
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CDK Lightspeed / Recreation develops, implements, and supports innovative Dealer Management Software and data solutions that help increase lasting profitability across dealership operations for the Powersports, Marine, Marina, and RV industries. We help dealers automate non-revenue generating activities, track operations, and improve profits by assisting dealers manage their Parts, Services, Sales, Storage, Marina, Customer Relationship Management (CRM), and Rental. Our solutions are designed to help manage dealer operations by tracking and storing data from every department and delivering information that will assist dealerships in making successful business decisions. The dealer management solutions provided by CDK Lightspeed help the separate departments in a dealership function smoothly together by creating a central data warehouse for inventory levels, ordering, services, and customer information.
Growth potential, flexibility, and material impact on the success and quality of a next-gen, enterprise software product make CDK Lightspeed an excellent choice for those who thrive in a challenging, fast-paced engineering environment. The possibilities for impact are endless! We have exceptional opportunities to evolve our industry by driving change through new technology!
CDK Lightspeed is hiring an energetic, eager-to-learn Customer/Tech Instructor who will focus on developing and building online and classroom learning material for the Lightspeed product and will conduct training classes for current and new customer support associates. This person will master the Lightspeed product and create engaging learning activities and compelling online lesson content, learning objectives, and assessments.
As the Customer/Tech Instructor one is held accountable to, however not limited to, the following responsibilities:
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Devise highly effective and efficient learning content for associate training needs that can be repurposed for different moments of need
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Lead group classroom instruction training associates to handle interactions and solve problems
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Create and Document Trainings and Assessments
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Interview Lightspeed subject matter experts to design relevant content
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Produce content and incorporate feedback within agreed-upon timelines
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Continuously improving learning content by reviewing learner feedback, team feedback, and business impact
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Other tasks and projects as needed
Required Qualifications & Skills:
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Superior written and verbal communication skills
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Sets and achieves high-quality standards for grammar, design, and learning experience
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Must be open to feedback about work output
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Strong Technical Skills: “Quick study” with software; Easily able to see the “core concept” through a “maze of detail”
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Action-Oriented AND Results-Driven: Works fast and iteratively to gather feedback on work output
Preferred Qualifications & Skills:
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Bachelor’s degree or 1-2 years of working experience in a related role
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2+ years of experience teaching in a customer support environment
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Working knowledge of Microsoft Office Suite
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Industry experience is a huge plus, specific Lightspeed product or recreation dealership industry experience
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Experience specializing in Instructional Design, Curriculum Instruction, or Educational Technology
Pay: $70,000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
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Paid Time Off (PTO)
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401K Matching Program
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Tuition Reimbursement
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
